Waste issues ‘reducing significantly’

ROYAL BOROUGH: Issues with waste collections are ‘reducing significantly’ in the borough, a meeting heard this week.

Earlier this year, the council and its waste contractor Serco faced mounting complaints, with missed bins frequently being reported.

At Tuesday’s Zoom meeting of the Maidenhead Town Forum, Naomi Markham, the council’s waste strategy manager, urged residents to continue reporting missed bins either online, or over the phone for people without internet access.

People should ring the council’s customer service centre and select the ‘waste’ option, she said.

“We ask for residents to report a missed bin within two working days of their scheduled collection and we will return within two working days to do that bin,” she said.

If a bin has been rejected or the resident has misunderstood the collection days, they will be notified via email of this, Naomi added.

“Obviously we have had a number of issues; these are now reducing significantly,” she said.

“We have been clearing all bins on the scheduled collection days, we are now scheduled over six days of the week, including some Saturdays, and that has really resolved the issues and collections are going very smoothly.”