Parksprings in their step after survey

Residents and staff at Parksprings Care Home in Motherwell are celebrating after it performed strongly in a nationwide survey.

The Your Care Rating survey results show Parksprings was given an Overall Performance Rating (OPR) score of 981 out of 1,000 by residents, and 841 by their family members and friends.

This compares favourably to the national averages of 878 for residents, and 836 for their families and friends.

Tina Chapman, regional director at Parksprings, said: “It’s great that not just our residents but their families and friends value the care they receive at Parksprings Care Home. Most of our scores are really positive, which shows that life for our residents is happy and fulfilling and is recognised by their loved ones.

“While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident and friends and family feedback. Families can also see at a glance which care homes are committed to raising standards and being transparent as they take part in the survey.

“Every care home resident, and their family and friends, should be able to speak up about their care and this is what the Your Care Rating survey does – it gives them a voice.”

Now in its sixth year, the Your Care Rating survey is the country’s largest and most authoritative survey of care home residents and now of their families and friends as well. The nationwide survey gives residents and their families and friends a voice, putting their care at the heart of understanding more about how well care homes perform.

Over 16,700 residents in 820 care homes across the UK responded to the Residents’ survey, which achieved a 41 per cent response rate.

Meanwhile, 48 per cent of relatives and friends of residents living at 686 homes responded to the Family and Friends’ survey.