Bus company’s thank you to its customers

READING Buses says that it has been overwhelmed by the kindness and support of their customers as they issued a thank you.

“That appreciation works both ways as we value our customers and want them to feel safe and secure when using our services as well as enjoying a pleasant journey,” said the firm’s marketing and communications manager Jake Osman.

“We have always worked hard to make our buses more inviting to both regular and casual users, and although the current situation is definitely abnormal, we want to continue this.”

This week, face coverings become compulsory for passengers, and follows on from other efforts the company has made to ensure they can have confidence in the service.

For example, hand sanitiser units have now been installed on every bus for the use of customers with drivers being issued with their own supply from the outset.

“Keeping our customers safe helps to keep our employees safe and vice versa,” Mr Osman said.

“Even some small measures can have big results in limiting the spread of coronavirus.”

He added: “Perhaps the most important thing we can do is remind everyone they should only travel when necessary – and not to travel if feeling ill.

“We have also looked at how we can help at every stage of a customer’s journey to keep things moving as normally as possible.”

The company runs a range of services across the borough including the Lions and Leopards, which connect Wokingham with Bracknell and Reading, the Woodley and Lower Earley Orange routes, and the Tigers which serves Spencers Wood.

The company also owns Courtney Buses, which runs shuttle buses to Twyford and in Wokingham.