Warren Lodge: We listen, we support and we offer you compassion and love

IT’S ONE of the biggest decisions you’ll ever have to make and it’s not one to be made lightly. Moving into residential care is a shift for everyone, the person leaving a home they’ve lived in for many years, and for their family.

So how do you get it right?

For Marc Wentworth, the admissions manager for Warren Lodge, it’s simple. You listen.

“We are here to offer support and advice to families who are considering bringing their loved ones into our home,” he says. “I take great pride in helping prospective residents.

“You know, it really makes me smile to see the difference in our residents when they come to Warren Lodge, it’s just the best feeling – there’s no greater reward than making people happy. So I do this job with a lot of compassion and love.”

The team who work at Warren Lodge are emphatic that it is their residents’ home, and therefore everything revolves around them and their wishes.

“Every single person that lives here has a personcentred care plan to ensure that they are happy and feel they are safe and being looked after.

“In our team, head of care Melissa and manager Goce have a great passion to ensure that residents receive a great service at all times, and residents are connected with the community, even in these troubling times.”

Marc says that when they receive an enquiry, the first thing they do is to try and understand what kind of care is needed – people need someone to hold their hand, he says. “It’s important for us to understand their needs or what they’re looking for so we can help them find the best care for their loved one.

And prospective families can enjoy a virtual tour of the home on the website, or visit the grounds to get a feel for the place.

Marc says: “I always like to introduce them to Goce and Melissa and the team, as these are the people who will be looking after their loved ones, so they can see the love and care that the staff at Warren Lodge have for the residents, see the activities, see the food and the wellness programme we run.

“The care the see will be the care they receive: there is nothing artificial, it’s just the normal everyday life for us here.”

Marc is determined that his team don’t apply any pressure on any caller: “We’re really a family of homes, and that’s our slogan. It couldn’t be more true if you come to places like Warren Lodge or some of our other homes.

“When someone comes in, we don’t put any pressure on them to make a decision — nothing at all. Our main objective is to find out what the caller’s needs are and to help them.

“We like to show them around them, answer their questions and share as much information as we can including a brochure. We’d then decide together what the next steps should be – there’s never any pressure, because finding care for a loved one is such a big decision.

“We’re there to help, and we want to ensure it feels like a family when people do move in.

“The only target we have is resident satisfaction.” Warren Lodge currently has vacancies, and Marc welcomes your enquiry. You can call him on 0118 973 4576.