Triple celebration for Bracknell’s Content Guru

A BRACKNELL firm has been celebrating thrice, after being recognised in multiple award shows.

Content Guru, which provides communications technology across the globe, won Vertical Application Solution of the Year at the European IT and Software Excellence Awards.

It was also highly commended for Public Sector or Utilities Solution of the Year at the ceremony, and for Digital Transformation of the Year at the Digital Technology Leaders Awards.

Content Guru won the Vertical Application Solution nomination for its work with UK Power Networks, supporting 20 million customers in London and the East of England.

Martin Taylor, deputy CEO and co-founder, said: “We are thrilled to be recognised with this prestigious award for our hard work prior to, and throughout, the pandemic.

“Content Guru has helped to keep critical organisations’ customer-facing operations running seamlessly.”

He said his firm has helped UK Power

Networks’ call centre handle 68,000 calls and 113,000 messages during Storm Ciara in 2020.

“We are proud of the commitment our team members have shown in ensuring that UK Power Networks can provide accurate information to its customers, whenever required, and through whichever channel needed,” Mr Taylor said.

“Few experiences are so disturbing as the lights suddenly going out, but when that happens our technology platform is there to keep the communications flowing until power is restored.”

Content Guru was also highly commended for Digital Transformation of the Year for changes made to its system during the pandemic.

At the awards ceremony, it was recognised for its storm contact centre, which helped

NHS 111 London handle 500% more calls when covid hit the city.

The system also supported Herts Urgent Care provide a remote out-of-hours services to more than 3.3 million people in the East of England.

Mr Taylor added: “We are delighted to be recognised for our hard work to help large organisations in both the public and private sector deliver unmatched customer service.

“Our engineers have worked tirelessly to keep storm at the forefront of cutting-edge cloud technology, and we release new updates every month to meet our customers’ ever-evolving needs.

“Looking to the future, we are committed to transforming the customer experience market across the globe.”

Content Guru, which works with companies across the globe, was also awarded in September for its work supporting the NHS. I received two accolades at the Computing Cloud Excellence Awards.

It has recently teamed up with Simply Content, too, to help GPs provide social prescriptions to improve patient health and wellbeing.

It was awarded a place on the NHS social prescribing scheme in October.

Find out more at: www.contentguru.com