Water firm customers can claim call refund
CUSTOMERS CHARGED a £6 premium rate for ringing Yorkshire Water have been offered a refund.
It comes after the water firm contacted the Phone-Paid Service Authority (PSA), after receiving a complaint from a customer.
The PSA upheld YW’s complaint after finding a website quoting premium-rate numbers for customers to call the company.
The official number is a local rate 0345 number, but some customers were unwittingly using the call connection service and being charged £6 per connection.
The PSA cited four breaches relating to call connection services operating on the number range 0901 545* and 09011 506* provided by London-based Caller Support Limited.
The firm has agreed to provide refunds to consumers who make a valid claim. Customers may be asked to provide a copy of a phone bill highlighting the premium rate charges.
The PSA said: “Given the nature of the breaches, the PSA has taken the decision to deal with this matter using our informal procedure and allow the provider to rectify the issues raised.
“The PSA is satisfied the provider has now rectified these issues and the service is operating compliantly.”
Yorkshire Water said they were pleased with the result and said there were free ways to contact them via their website.
To make a claim telephone 0800 049 9877, or email: help@ caller-support.com, or write to Caller Support Limited, Level 3, 207 Regent Street, London, W1B 3HH.