ALL YOUR DETAILS WILL BE KEPT PRIVATE AND CONFIDENTIAL

Information that people give to contact tracers will remain private and confidential. If you get a positive test, they will contact you and ask you to share information about any close contacts you had just before or after you developed symptoms. They will contact you by text message, email or phone.

Contact tracers will:

■ Call you from 0300 013 5000.

■ Send you text messages from ‘NHS’.

■ Ask you to sign into the NHS Test and Trace contacttracing website.

■ Ask for your full name and date of birth to confirm your identity, and postcode to offer support while selfisolating.

■ Ask about the coronavirus symptoms you have been experiencing.

■ Ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the two days prior to your symptoms starting.

■ Ask if anyone you have been in contact with is under 18 or lives outside of England.

Contact tracers will never:

■ Ask you to dial a premium rate number such as those starting with 09 or 087.

■ Ask you to make any form of payment or buy a product.

■ Ask for any details about your bank account.

■ Ask for your social media identities or login details, or those of your contacts.

■ Ask you for passwords or PINs, or ask you to set any up over the phone.

■ Disclose any of your personal or medical information to your contacts.

■ Provide medical advice on the treatment of any potential coronavirus symptoms.

■ Ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else.

■ Ask you to access any website that does not belong to the government or NHS.