New precautionary measures introduced by boiler manufacturer to improve homeowner safety and comfort
The COVID- 19 pandemic has seen the introduction of a number of Government precautions to ensure that we as a nation are protected. However, it is not just Government who are introducing new measures - many businesses have also introduced schemes and initiatives to ensure that their customers feel protected and safe
One such example is the ‘ Safe in Your Home Installer Commitment’ from leading boiler manufacturer Worcester Bosch. A pledge for heating engineers to sign- up for, the Commitment ensures that homeowners across the country feel safe when installers enter their homes to undertake new boiler installations, vital repairs and servicing to their heating systems. As we reach the colder months, Worcester Bosch want no home to be without heating and hot water.
The Commitment has been designed using the latest Government guidelines, helping installers demonstrate that safety is the main focus for any boiler installation and home heating maintenance, particularly during these uncertain times.
The Commitment intends to do two things:
• Give customers reassurance that any visiting installer who signs up to the commitment will have the knowledge and tools to take the right precautionary measures
• Give installers clarity and help them communicate the correct social distancing and hygiene guidelines they need to be following when entering customers’ homes
If you’re unsure which installers are members of this scheme, who have equipped themselves with the tools and the knowledge to conduct work in your home safely, just head to their company pages. If you can see the Safe in Your Home Installer Commitment badge on their company website or social channels, that means they’ve signed up – it’s that simple. If you’re looking for a new boiler installation, all installers available via the Worcester Bosch FastTrack Survey and Installation service have signed the pledge.
You’ll then want to ensure these guidelines are adhered to – so make sure when booking your next home visit that your installer provides you with the right instructions to help you, and them, stay safe at home at this time. This’ll be in the form of an email checklist for you to fill in pre- visit, as well as guidance documents laying out the precautions they’ll be taking in your home.
Matt Wilson, from Leicester- based company Fox Boiler Care is one of the thousands of installers signed up to the initiative. He chose to join so he knew that he could return to work in the knowledge that he could safely carry out installations and reassure his customers. This enabled his business “to begin to return to work in a new world of doing things, whilst also restoring the confidence of homeowners that we are carrying out the necessary precautions.”
The initiative was introduced earlier this summer by Worcester Bosch, as an essential tool during such unprecedented times. Victoria Billings, Director of Marketing, echoes these thoughts; “It is so important to support customers during this challenging time, reassuring them about the safety precautions installers are taking whilst working in their homes. This initiative intends to do just that and ensure that homeowners and installers are reassured and clear regarding safety considerations for an at- home visit, with a variety of digital and physical reminders putting safety front and centre of every visit.”
The commitment that thousands of installers have already signed up for can be read here — www. worcester- bosch. co. uk/ SIYH.
For your next home visit, make sure your safety is the number one priority.
“After 6 weeks of hot water problems, we reached out to Fox Boiler Care. Matt explained he was working to the Safe in Your Home Commitment and he explained how he could carry out the boiler replacement keeping us and himself safe. We were extremely reassured and the job went ahead with no hassle. We now have a lovely hot shower!”
– Mrs Wright, Glen Parva, Leicestershire