Q

I’m fed up with paying to call expensive 0845 and 0870 phone lines, is there any way I can avoid them?

O Manning, Lincoln Yours says Back in 2014, the government extended the Consumer Rights Directive putting an end to expensive premium, 084 and 087 numbers for customers calling airlines, train operators, and major high street and online retailers. Unfortunately there are exceptions to this directive, but there are a couple of ways to avoid paying these higher rates. If you have access to the internet, visit www. saynoto0870.com to search for alternative local numbers. If you’re not online, you can still use the free www. weq4u.co.uk service (also available as an app). Just call 0333 5432111, followed by the call centre number. You are then given clear instructions on how to proceed, which you can bypass if you are a regular user.