4 online delivery problems solved!

1 your parcel doesn’t arrive when you expected it to: By standard delivery: Complain to the retailer – they are responsible for getting orders to you, not the courier. It should arrive within 30 days. Cancel and get a refund after that. By premium delivery: retailers only need refund the cost of the cheapest delivery option.

2 your parcel is damaged: It’s the retailer’s responsibility to make sure items arrive in good condition. If not, get them to send a new item or refund you.

3 Someone was at home but a note said it couldn’t be delivered: legally you’re not entitled to compensation but complain to the delivery firm and retailer who may offer a goodwill gesture.

4 If you get a note saying your parcel has been left in a location but it isn’t there, the retailer should replace it or refund you. If you receive the item but aren’t happy with where it was left, complain to the retailer and delivery firm.