Albany Times Union (Sunday)

Amenity makes comeback

- By Sally French NerdWallet

For those among us who like a tipple after takeoff, consider this a sign that the world is healing: Many airlines are resuming inflight meals and alcohol service.

Early on in the pandemic, many airlines completely cut in-flight refreshmen­t offerings (aside from perhaps a hasty water bottle delivery). Slowly but surely, airlines are reintroduc­ing the amenity.

For example, in 2020, Southwest Airlines cut service completely on short flights and offered only water and a prepackage­d snack on longer flights. In 2021, Southwest reintroduc­ed a small selection of nonalcohol­ic drinks to all flights. It wasn’t until this past February that its complete pre-pandemic beverage menu returned, which included more soda and juice choices — plus alcoholic beverages for an additional cost.

Other airlines moved a bit more quickly. By July 2020, Delta Air Lines was offering beer cans and single-serve wine bottles. It wasn’t until two months ago that it brought back hot meals for its Delta One and first-class customers on some flights.

Why did alcohol get the ax?

It’s hard to peg just one reason why alcohol and hot meals disappeare­d on flights during the COVID -19 era. For some, it eliminated unnecessar­y lingering in the aisles while flight attendants took everyone’s orders.

Others point to unpreceden­ted rates of unruly passenger reports as the reason to remove alcohol in particular. In 2021, the Federal Aviation Administra­tion initiated 1,099 investigat­ions around unruly passengers. That’s up from just 183 in 2020, 149 in 2019 and 146 investigat­ions in 2018, according to FAA data. And not all bad behavior yields an investigat­ion. In 2021, the FAA received reports of 4,290

mask-related incidents and 5,981 unruly passenger reports.

While it’s unclear how many of those cases involved alcohol (or how many more there might be if alcohol was accessible), flight attendants suggest a correlatio­n.

An online survey of 5,000 flight attendants in summer 2021 by the Associatio­n of Flight Attendants-CWA, a union, showed that mask compliance and alcohol were among the most common factors in unruly passenger interactio­ns. Additional­ly, 17 percent of respondent­s reported experienci­ng at least one physical incident with a passenger.

Some suspect the reason in-flight beverages got the boot comes down to money. Airlines have sought to cut costs by culling refreshmen­ts long before the pandemic. For instance, Frontier Airlines discontinu­ed serving warm, gooey cookies on its flights in 2012, stating that fresh cookie service “does not align with either the perception or financial reality of the ultra low-cost business model,” according to a memo obtained by the Milwaukee Journal Sentinel. Today, refreshmen­ts are available on Frontier flights for purchase, but none are free.

“Pre-COVID, United Airlines would always offer a drink before takeoff, and flight attendants would continue to offer drinks during the flight,” said David Decker, an insurance executive and United Million Miler member.

“Currently, the flight attendants make the rounds after the plane has reached cruising altitude, but you are hard-pressed to find a flight attendant for a refill. I’ve seen some passengers even resort to ringing the flight attendant bell.”

Look for old airline coupons

Some airlines offer coupons for in-flight snacks and drinks to loyal customers. And though they tend to have expiration dates, many of those have been extended.

For example, Southwest drink coupons that were set to expire in 2020 or 2021 now don’t expire until Dec. 31.

Fly first class (for free)

You’re unlikely to be offered a free adult beverage in economy, but you will in the premium seats. On Delta, all Delta Comfort+ and first class customers receive compliment­ary beer and wine service. United offers compliment­ary alcoholic beverages in premium cabins, and Alaska Airlines offers compliment­ary alcohol in first class.

Premium cabins aren’t cheap if you’re paying a cash fare, but you might be able to finagle your way to an upgrade. There are a few tricks to getting a free flight upgrade such as through holding airline elite status.

Use incidental credits

Many premium travel credit cards offer credits toward airline incidental fees. These fees are additional qualifying charges from your preferred airline beyond the actual airfare. What’s considered a qualifying purchase can vary by credit card issuer, but they typically include checked bags, seat upgrades and in-flight refreshmen­ts.

 ?? Charlie Riedel / Associated Press ?? Airlines, including Southwest and Delta, have resumed beverage, alcohol and meal services that were cut in 2020.
Charlie Riedel / Associated Press Airlines, including Southwest and Delta, have resumed beverage, alcohol and meal services that were cut in 2020.

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