WALGREENS DIVES INTO PRIMARY CARE WITH CLINIC EXPANSION
Walgreens will squeeze primary care clinics into as many as 700 of its U.S. stores over the next few years in a major expansion of the care it offers customers.
The drugstore chain said that it will partner with VillageMD to set up doctor-led clinics that also use nurses, social workers and therapists to provide regular treatment for patients.
The retailer will redesign stores that get the clinics, narrow their shelves and pull products like tobacco and other grocery items to make room.
Drugstores like Walgreens and rival CVS Health Corp. typically tuck small clinics in the back of their stores to dole out flu shots or treat minor ailments like sinus infections or poison ivy. But Walgreens said last fall it was going to close nearly 40% of those clinics.
The company has been looking for a way to provide more comprehensive care, said executive Alex Gourlay.
“We are very confident that this is the right model for the future,” said Gourlay, Walgreens global co-chief operating officer.
He noted that the primary care clinics will make it easier for pharmacists to work with doctors to make sure medicines don’t conflict or to help explain prescriptions to patients.
The clinics will recruit doctors who already have patients and will focus on caring for those with chronic diseases. They will use social workers to make sure patients have stable food sources and living situations. The clinics also will lean on things like telemedicine to help stay in touch with patients.
“It’s really about a different model of primary care,” said VillageMD CEO Tim Barry.
Insurers and other payers have become more interested in covering care or assistance delivered outside the doctor’s office. The idea is to keep patients, especially those with chronic conditions, healthy and out of expensive hospitals or emergency rooms.
Last year, CVS Health laid out plans to expand a new store format that provides dietitians and helps people monitor chronic diseases but does not include doctors.