Administrator of the Year
J ust as doctors and nurses work to keep their patients healthy, so do health care administrators work to keep their staffs and companies healthy. During the North Metro Healthcare Awards luncheon, a member of a health care organization’s leadership team is honored as Administrator of the Year for his or her dedication to organization, team empowerment and community advancement.
This year’s recipient is Matt Troup, president and CEO of Conway Regional Health System.
“The role of any administrator in health care is a facilitator,” he said. “I don’t give treatments, medicines or perform procedures. … I do serve the hundreds of individuals who do, however. I think of them frequently and often.”
Troup assumed his current role in 2015 as part of a five-year management agreement between Conway Regional and CHI St. Vincent in Little Rock, where he had been serving as vice president of ancillary services.
Lori Ross at Conway Regional, who nominated Troup for the award, noted that the agreement addresses challenges faced by the hospital for the past 10 years, including the threat of the first competing acute-care hospital in the community. Troup’s arrival was a boon for the hospital, she said.
“Employee-engagement scores have increased substantially since Matt Troup’s arrival,” she said, noting that one reason for that increase is Troup’s unique approach to quarterly employee town-hall meetings, which have improved transparency and communication, leading to a reduction in employee turnover.
In addition, Troup spearheaded the hospital’s Accountable Clinical Management, which ensures a competitive business model by bringing together physicians and administrators to improve the quality, cost and efficiency of service
“In addition to his professional contributions Mr. Troup has a servant’s heart and leads by example,” she said. “After a recent snowstorm, he arrived at the medical center early to scrape the snow and ice off of the night-shift employees vehicles. He did this on his own — there was no organized leadership effort to carry out this good deed.”
Prior to his leadership at CHI St. Vincent, Troup was chief operation officer and site administrator at Holmes Regional Medical Center in Melbourne, Florida. He has a Bachelor of Arts degree in business administration from Texas A&M University in College Station and a Master of Science degree in health care administration from Trinity University in San Antonio.
He is a fellow of the American College of Healthcare Executives and has a Six Sigma Green Belt. He and his wife of 24 years, Melissa, have four sons.
“Conway Regional has always had a loyal staff,” he said. “If I’ve done anything, it has been to instill a sense of energy and passion in pursuit of their God-ordained calling. We’ve invested a great deal of time and effort in engaging our staff on making Conway Regional a great place to receive care and practice medicine. I view my role as one of servant leader in that regard.”