P&G’s pandemic hits and misses

Procter & Gamble is cleaning up during the pandemic.

The company’s sales were up last year, since it happens to make just about everything people needed while staying at home: Charmin toilet paper, Bounty paper towels and Tide laundry detergent.

One new product came at the right time: Disinfectant spray Microban 24 was released in February 2020, just before U.S. lockdowns began and as people rushed to find cleaning products that could keep surfaces and doorknobs germ-free.

“This product, as you can imagine, is on fire right now,” said Marc Pritchard, P&G’s chief brand officer.

Not so hot: Gillette razors. Sales have slumped as men skip their morning shave routines while they work from home instead of the office. It is now selling beard oils and balms, a major shift for a brand that has promoted clean-shaven faces for more than a century.

In a recent interview with The Associated Press, Pritchard talked about people’s shaving habits and how P&G is creating products for consumers who are home more.

Are people shaving during the pandemic?

They’re still shaving, just not as frequently. For those who want beards, we’ve introduced King C. Gillette, which is a beard care product.

Has P&G sold beard grooming products before?

On a very minor basis. This was the first one designed to make sure that it really focused on people that wanted beard care. It's got ways to condition the beard, ways to trim, it’s got the whole thing.

Did the company see a need for a new disinfectant with Microban 24? Was the timing lucky?

The consumer need for keeping surfaces clean and free of bacteria is a major unmet need that’s been around for a long time. We’ve been working on it for years. It just happened that we launched right when the pandemic hit.

Dish soap has been in squirt bottles for decades. Why launch a Dawn dish soap that sprays?

What we were seeing was this consumer behavior of cleaning one dish at a time. They were taking the bottle, squirting a little bit of dishwashing liquid onto the dish and cleaning it and rinsing it. What we wanted to do is try to make it simpler. You don’t have to scrub, you just spray it and then either wipe or rinse off.

Many of P&G’s products say they are made with less water or plastic packaging. Do people still care about the environment during a health crisis?

Yes. While people are spending more time at home, they’re getting more and more interested in the environment. What they are recognizing is how much water they’re using; how much heat and energy they’re using; how much plastic waste they’re creating.