Store has sev­eral ser­vices


Austin American-Statesman - - BUSINESS - Con­tin­ued from B Con­tact Gary Dinges at 912-5987. Twit­ter: @gdinges

he said. “This place is just brim­ming with pack­ages.”

UPS, one of the ship­ping ser­vices Postal Etc. uses, re­ports its drivers will de­liver 135 mil­lion pack­ages this week alone, with Thurs­day hav­ing been pro­jected to be the com­pany’s busiest day ever. The store also works with DHL, FedEx and the Postal Ser­vice.

Ster­ling de­cided to open his own busi­ness af­ter man­ag­ing a fran- chisee-owned pack-and­ship store in North Austin. Both his brothers are en­trepreneurs, Ster­ling said, and af­ter years of toy­ing with the idea, he fi­nally de­cided to fol­low in their foot­steps.

“I said, ‘You know what, I can do this,’ ” he said. “I opened on a wing and a prayer — and I’ve been pray­ing ever since. It’s been scary and ex­cit­ing at the same time.”

Ster­ling said many of the cus­tomers he’d worked with for years have fol­lowed him to Postal Etc. So did as­sis­tant man­ager Josh Nelius, a former co-worker.

“We work well to­gether,” Nelius said. “We have the same ideas about cus­tomer ser­vice. Be a hu­man be­ing, not a robot. It’s not very hard to do.”

Ster­ling and Nelius say they’ve shipped just about ev­ery­thing — heated toi­let seats, $25,000 chan­de­liers, beer steins dat­ing back to World War I and mounted deer heads.

“I tell peo­ple, ‘Just bring all your stuff in and throw it at us,’ ” Ster­ling said. “I’m only as good as my last package.”

But al­co­hol, a pop­u­lar hol­i­day gift, is a no-no, they say. State law pro­hibits ship­ping it.

In ad­di­tion to send­ing parcels, Postal Etc. rents post of­fice boxes, du­pli­cates keys, sends faxes and makes copies, among other ser­vices.

“The neigh­bor­hood is start­ing to find me more,” Ster­ling said. “Their sup­port has been hum­bling.”

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