Cou­ple seeks re­fund af­ter mis­car­riage can­cels trip

Baltimore Sun Sunday - - REAL ESTATE - By Christo­pher El­liott

A: I’m re­ally sorry to hear about the mis­car­riage. At a time like that, you would ex­pect your tour op­er­a­tor and air­line to of­fer a com­pas­sion­ate re­sponse. And, in­deed, a rep­re­sen­ta­tive ini­tially did of­fer you a credit.

Then re­al­ity hit. You hadn’t pur­chased trip in­sur­ance, and Ap­ple Va­ca­tions ap­peared to re­verse course.

Travel in­sur­ance isn’t al­ways nec­es­sary, but in your case, you might have ben­e­fited from it. I say “might” be­cause I’ve seen preg­nancy-re­lated claims go both ways. In­sur­ance com­pa­nies some­times con­sider a preg­nancy a “pre-ex­ist­ing” med­i­cal con­di­tion and deny claims. Other times, I’ve seen them do the right thing and honor a claim made af­ter a com­pli­ca­tion or mis­car­riage.

The terms of your pur­chase were clear. Can­cel­la­tions 44 to 31 days prior to de­par­ture are sub­ject to a $125 per per­son penalty, and out­side of 44 days prior to de­par­ture there is a $45 per per­son penalty. But can­cel within 30 days and you lose ev­ery­thing. You agreed to those terms when you booked your va­ca­tion:

Your air­fare was even more re­stric­tive — a non­re­fund­able econ­omy-class ticket that, as you al­ready men­tioned, will give you a flight credit mi­nus a $200 change fee.

I keep com­ing back to the Ap­ple Va­ca­tions em­ployee who lis­tened sym­pa­thet­i­cally to your story and then promised you a credit. Some­where, there’s a record­ing of that con­ver­sa­tion, and if the |

My wife and I re­cently bought a seven-night, air-in­clu­sive pack­age to Grand Cay­man through Ap­ple Va­ca­tions for our fifth an­niver­sary. We did not pur­chase the trip in­sur­ance, be­cause we didn’t think any­thing could stop us from go­ing. We were wrong.

A few days be­fore our va­ca­tion, we rushed my wife to the emer­gency room, where she suf­fered a mis­car­riage. She was 12 weeks preg­nant. The next day at her visit, the doc­tor told us that she could not fly due to the com­pli­ca­tions and un­cer­tainty of the mis­car­riage.

The day af­ter that, she had to have an emer­gency di­la­tion and curet­tage (D&C). We have records and doc­u­men­ta­tion of both emer­gency room vis­its and the doc­tor’s visit, as well as a doc­tor’s note stat­ing no travel.

We shared our story with Ap­ple Va­ca­tions, and the com­pany said there was noth­ing it could do un­til the trip was can­celed. An Ap­ple Va­ca­tions rep­re­sen­ta­tive promised us a credit by phone. In­stead, the com­pany is­sued us a $172 gift card and told us that we have $672 each to use at Amer­i­can Air­lines, mi­nus a $200 change fee.

We have called mul­ti­ple times and have writ­ten sev­eral emails try­ing to get ahold of Ap­ple Va­ca­tions’ cus­tomer­care depart­ment. Be­cause we did not pur­chase the in­sur­ance, the com­pany’s au­to­mated re­sponse reads that it will get back to us in 21 to 35 busi­ness days.

We feel that this is un­ac­cept­able. We un­der­stand that rules are rules, and, look­ing back, re­gret not pur­chas­ing the trip in­sur­ance. We hope that some­one with a heart within this com­pany can re­view our case and help us out. Do you have any sug­ges­tions? com­pany took the time to lis­ten to it, it might see things your way.

To nudge a com­pany like Ap­ple Va­ca­tions, you might try con­tact­ing an ex­ec­u­tive di­rectly. I list the names, num­bers and email ad­dresses for its par­ent com­pany’s ex­ecs here:

I con­tacted Amer­i­can Air­lines and Ap­ple on your be­half. Although they were un­der no obli­ga­tion to do so, both the air­line and tour op­er­a­tor agreed to re­fund your va­ca­tion.

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