Airline’s actions are just plane wrong
Apparently if you buy a plane ticket with United Airlines, you’re not guaranteed of flying friendly skies.
The manhandling of a doctor who refused to be bumped from his Chicagoto-Louisville flight Sunday night has gone airborne on social media with United taking massive flak.
The officer who forcibly removed the passenger at O’Hare International has also been placed on leave pending an investigation.
Overbooking a flight is common
practice among airlines, but apparently this plane was trying to make room for four of its own employees.
Shouldn’t the customers be the priority?
United chose four passengers to bump from Flight 3411 with the good doctor refusing to get out of his seat. That’s when the airline called police and they lugged him off the Boeing 777. Passengers caught the aggressive behavior on video and posted it to social media generating more than 2 million views at last count.
Almost anyone who travels has a nightmare story of being inappropriately treated by someone at the airport. So it’s no surprise other passengers piled on with their outrage:
With @Patrici97185118 tweeting, “#BoycottUnitedAirlines United Airlines recently targeted child wearing leggings; excuses made; no excuse for dragging, injuring doctor.”
And @powerjduq saying, “Let’s be really clear here. The problem isn’t with overbooking flights to maximize profits. It’s about assaulting a passenger. #united.”
Then @TrumanQuest adding, “United Airlines-You sold the man a ticket-It was his damn ticket-If you want to buy a ticket back find a willing seller and pay their price!”
United forced 3,765 passengers off oversold flights last year and another 62,895 volunteered to give up their seats, the Associated Press reported.
If the airline overbooked the flight, crew members should never have boarded the plane and created this unnecessary drama.
Oscar Munoz, CEO of United Airlines’ parent company, described the incident as “upsetting” and apologized for “having to reaccommodate these customers.” He said the airline was reviewing the situation and contacting the passenger to “further address and resolve this situation.”
This is the second time United Airlines has made headlines recently for poor passenger treatment. Last time it was girls in spandex pants not allowed to board a plane because of their attire.
United needs to fly right before passengers book it.