Transfer pics from phone to PC via Facebook

I bought a Jitterbug Flip phone last December, and was able to transfer the pictures I took with it to my Windows 10 PC. But after a Windows 10 update earlier this year, my PC can’t recognize the phone to transfer the photos.

I got a replacement Jitterbug Flip, but the PC couldn’t read it, either. What can I do?

The Jitterbug Flip is an inexpensive, no-frills phone, and that limits your photo-transfer options. Because the phone lacks internet or email access, and has no removable memory card, you are supposed to transfer the photos to your PC via a USB cable.

But make sure you’re using the cable correctly. The USB cable must be connected to the USB port on the side of the phone. If the USB cable is plugged into the phone’s charging dock, your PC won’t be able to recognize the phone.

If you have the cable connected properly, a Windows 10 update may be interfering with your PC’s ability to read the Jitterbug Flip. In that case, there’s a workaround that uses Facebook.

Use your PC to set up an online account with the manufacturer of the phone, GreatCall Inc. That will allow you to share photos directly from your phone to Facebook.

Once you’ve shared the photos, you’ll be able to download them to your PC from Facebook (click on the Facebook photo, hover your cursor over it, click “options,” then click “download”).