Worker should document business issue

My boss has let me down. I thought he was addressing an issue I have been facing for several months, and now found out that, despite the impression he gave, he has taken no action. His boss now asked to talk to me about it. What do I do?

Start with the facts. Write up some background on the issue, the implications and solutions from your point of view. Also collect your documentation about your interactions with your boss.

If it’s all been verbal, create your best recollection. There is absolutely no room for exaggeration, imputing motives or stating assumptions you made as fact.

Keep the tone neutral. Especially if you are going from memory, you will put yourself at a disadvantage if you sound like you are venting.

Your goal is to have something you would feel comfortable with in a meeting with all interested parties.

Be prepared for both your boss and his boss to ask for a copy and for it to be potentially considered an official document.

Be clear in your own mind about your desired outcome. While you are dis- appointed in your boss right now, keep the focus on solv- ing your business issue.

Worst case, he will likely find out that you and his boss have talked. If he puts you on the spot, he is being a bit out of line as your boss. And you can readily speak to the awkward position the whole business is putting you in.

Or, after everything is resolved, you can have a “clearing the air” conversation with him if you think there’s a need.