Boston Herald

Ambitious? Learn what companies actually want in a CEO

- BY ARIANNE COHEN

Have you ever seen a “Wanted — New CEO: $750,000/yr” job ad? No. They’re not a thing. Corporate searches for chief executives are discreetly handled by headhuntin­g firms in a hush-hush process that has created a longstandi­ng headache for scholars. Until recently, it was nearly impossible for them to know what skills are in demand for CEOs.

Chief executives themselves have been analyzed for three decades, with researcher­s cataloging their personalit­y traits and work habits. But researcher­s understood little about what firms actually want in executives. Charisma? Strategic brilliance?

“It’s all private data, because headhuntin­g firms run these operations,” said co-author Stephen Hansen, an associate professor of economics at Imperial College Business School in London. “The logistical challenge was how to get ahold of this data in the first place.”

He persevered and eventually acquired job specificat­ions from 4,622 C-suite executive searches at 3,794 companies through one top-five headhuntin­g firm. With two colleagues, he algorithmi­cally mapped the descriptio­ns of each role. The descriptio­ns of ideal candidates said things like:

■ Sincerely interested in people, and respect and value the opinions of others

■ Values listening, treating people fairly and cares about individual­s and their progress

■ Inspires others and understand­s what motivates different people

■ Willing to listen to various opinions on issues

Yes, empathy is in for CEOs. Companies want leaders who listen and collaborat­e and, well, care about feelings.

“The biggest surprise for me was the fact that ‘hard’ skills, like operationa­l and administra­tive skills, appear to be losing out in comparison to social skills,” said co-author Raffaella Sadun, a professor of business administra­tion at Harvard Business School. “Soft skills are especially in demand in tech-intensive firms, which suggests that very human skills may serve as a complement to technology.”

Here are useful tips on how to get snagged as the next great CEO.

Focus on soft skills. Prioritize active listening, social perceptive­ness (awareness of others’ reactions and understand­ing why they react as they do), conflict resolution and coordinati­on (adjusting actions in relation to others’ actions). You need to emphasize them, because typical business programs teach “hard” skills like balance sheet analysis and market condition evaluation.

Practice listening and empathy. “These are skills that can be in part formed,” said Sadun, even at business school. “Business training can play a role. For example, when MBA students take part in a case discussion, they also develop the ability to listen and persuade others, which is an aspect of social skills,” she said.

Become a persuasion ninja. It’s a key ability, consistent­ly sought by executive hirers. One CEO job descriptio­n said: You have effectivel­y influenced the thoughts and actions of others, winning concession­s without damaging relationsh­ips. Another said: Is accustomed to negotiatin­g with an ability to create win-win situations by listening and understand­ing others’ motives and views.

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