Chattanooga Times Free Press

The Shocking Truth about Private-Label Hearing Aids

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Identifyin­g the appropriat­e hearing healthcare provider and hearing aid can be a daunting task. Current advertisem­ents, online articles, and newspaper promotions often serve to further confound the pressing issues. Patients seeking the best value for their hearing healthcare frequently question the range in pricing and available stores for hearing aids.

There are a few important distinctio­ns that need to be made when making your selection:

(1) Basic amplifiers offer an overall boost for all sounds without regard to your hearing level at any specific pitch for either ear. They are generally sold in consumer retail centers or through mail order.

(2) Private label hearing aids come from a variety of manufactur­ers, but the instrument­s are relabeled and posses a proprietar­y computer chip which only allows it to be utilized by a specific franchise.

They are typically sold by hearing instrument specialist­s (HIS) or dispensers under labels such as Kirkland’s Brand, Miracle Ear, Beltone, Audibel, Audigy, Zounds and Liberty to name a few. Buying a private label hearing aid means the devices may only be purchased, programmed and repaired by the private offices that sell them. A patient becomes tied to the franchise for the life of the hearing aid, because any adjustment­s must be performed by the proprietar­y software which is only released to the private franchise. Consequent­ly , the patient is also unable to freely select the practition­er of their hearing instrument­s when traveling, or relocating, or displeased with their care.

(3) Standard Clinical or Open Platform hearing aids come in a variety of styles, makes, and models from reputable manufactur­ers such as Phonak, Resound, Widex, Oticon, Starkey, Siemens and Unitron.

“Our audiologis­ts are not beholden to any specific manufactur­er, which allows patients a greater variety of available options depending on their type and degree of hearing loss, lifestyle demands and budget,” said Dr. Megan Johnson with Johnson Audiology.

It is important to understand that some manufactur­ers do not issue their latest technology to the re-branded proprietar­y label as soon as it becomes available. Additional­ly, they seldom distribute the exact model to the private label franchises. Therefore certain proprietar­y hearing aids often come with fewer or different technologi­cal features.

In order for the patient to receive the product and services that will serve their hearing loss, lifestyle, and budget best, it is recommende­d that patients seek a licensed audiologis­t who is capable of working with several manufactur­ers. When seen at Johnson Audiology, you receive a thorough, profession­al assessment of your auditory function and needs, allowing for the best and most appropriat­e hearing instrument selection. The investment is services with an Audiologis­t proves to be a better value with considerat­ion to patient success and satisfacti­on.

Johnson Audiology wants to empower patients to be proactive with their hearing health to make the best informed decision about who and where to seek audiologic­al care. Regrettabl­y, many hearing aid sales centers utilize misleading terminolog­y in daily advertisem­ents with the intention of selling to consumers. At Johnson Audiology, our doctors of audiology are held to the highest ethical standards. We are committed to delivering personaliz­ed aural rehabilita­tion services and products to best meet your individual hearing and tinnitus needs.

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