J.D. Power ranks EPB highest satisfaction

Customer surveys by J.D. Power rank EPB of Chattanooga the highest for overall customer satisfaction among all midsize utilities in the South, a distinction Chattanooga’s public power provider has received for three consecutive years.

EPB’s overall Customer Satisfaction Index of 794 exceeded the midsize South region’s utility segment average of 724.

EPB’s Customer Satisfaction Index continues to climb since first earning the region’s top score of 737 in 2016.

EPB said its fiber optic smart grid has reduced customer outages by 65 percent and reduced customer outage minutes by 52 percent.

J.D. Power, a leading global consumer and marketing research organization, conducts an annual study of electric utilities that measures customer satisfaction with power quality and reliability, price, billing and payment, corporate citizenship and communications, and customer service.