Truth and trust are linked in crisis leadership
During a recent Senate committee hearing on the COVID-19 crisis, Dr. Anthony Fauci told lawmakers he was concerned about “a lack of trust of authority, a lack of trust in government.”
He had reason to be worried. The Pew Center reported that July 7 only 17% of people in the U.S. have confidence in government to do the right thing. Never in the history of its surveys, which began in 1958, has that confidence been so low.
Why is trust so low and why does that matter, especially during a crisis — and especially during this crisis?
NO PLAYBOOK
The current era points especially to the importance of trust for effective and legitimate leadership in democracies.
The story begins with a basic principle of democracy: Leaders cannot do whatever they please.
The drafters of the United States Constitution assumed that anyone with power would always have the opportunity — and often the temptation — to abuse it. To protect society from unruly rulers, they set up an obstacle course of elaborate procedures, checks and balances, separated powers and a stringent rule of law that applied to everyone, even those who wrote the laws.
In this system, inefficiency and complexity became virtues. Deliberation trumped dispatch.
It isn’t easy for leaders to act, and it is not supposed to be.
That’s a problem during a crisis. Emergencies require swift, decisive steps, sometimes improvised and often pushing the boundaries of formal authority.
There’s no playbook, and those hurdles designed to prevent leaders from doing bad things may now prevent them from doing necessary things.
DISCRETION GRANTED, TRUST NEEDED
That’s precisely when trust becomes critical. The discretion granted to democratic leaders in times of crisis — the room they have to maneuver — depends entirely on how much the people trust them. And that depends on their competency, honesty and commitment to the public interest.
One of Dwight Eisenhower’s biographers explains that discipline was central to his leadership style. Eisenhower leaned heavily on experts and had the patience and persistence to navigate the complex machinery of government. Sometimes that made him appear cautious, but few questioned his competence.
Today German Chancellor Angela Merkel embodies the same set of skills, a cool, measured and rational approach that inspires confidence. High among her leadership qualities is a projection of competence, no doubt enhanced by Germany’s success responding to the pandemic.
The Financial Times political columnist Gideon Rachman wonders if the pandemic will ultimately be a setback for populist leaders such as Boris Johnson in Great Britain, Jair Bolsonaro in Brazil and Donald Trump in the United States. They seem thrilled by the theater of politics but bored by the details of governing. As their countries suffer some of the worst effects of the pandemic, Rachman believes citizens will rediscover the value of sheer competence.
HONESTY AND THE PUBLIC INTEREST
Telling the truth also earns trust.
But honesty is more than just conveying basic facts. It is the capacity to explain the crisis, the sacrifice required and the path to a solution.
Roosevelt during the Depression, Churchill during World War II, Kennedy during the Cuban Missile Crisis and Bush in the aftermath of 9/11 were granted considerable discretion because they accurately described and credibly interpreted the challenge facing the people.
In the current crisis, medical professionals have told the inconvenient truths about the pandemic. Political leaders at the national level have offered false hopes and misleading information. That is why trust in medical professionals in the United States far exceeds trust in elected officials.
Finally, trust is given when leaders act in the public interest, not their own self-interest.
One 2016 Trump voter explained his recent change of heart: “It was like this dude is just in it for himself. I thought he was supposed to be for the people.”
If that perception becomes widespread, it will deplete whatever stock of trust citizens have left for the president.
Dr. Fauci is right. A solution to the pandemic requires testing, contact tracing, masks, social distancing and ultimately a vaccine. It also requires leaders who are competent, honest and committed to the public interest — leaders who are trustworthy.
The absence of trust jeopardizes an effective response to a health crisis. But it also creates a political crisis, a loss of faith in democracy as a way to govern ourselves. Public health in the U.S. is at stake. So is the health of democracy.
Kenneth Ruscio, author of “The Leadership Dilemma in Modern Democracy” and president emeritus of Washington and Lee University, serves as senior distinguished lecturer at the Jepson School of Leadership Studies at the University of Richmond.
This article is republished from The Conversation, an independent and nonprofit source of news, analysis and commentary from academic experts.