DCFS overhauls web reporting system for allegations of child abuse, neglect
After the coronavirus shutdown prompted a severe drop-off in calls, state child welfare authorities say they’re receiving more timely reports of abuse and neglect allegations thanks in part to a revamped online reporting system.
The Illinois Department of Children and Family Services rolled out an updated website last month that’s optimized for mobile phones, making it easier for residents and “mandated reporters” like teachers and police officers to notify the agency when they think a child could be in danger.
That’s critical as many teachers gain a unique — and literal — view into students’ homes with the prevalence of e-learning during the pandemic, according to Monico Whittington-Eskridge, the agency’s deputy director and chief learning officer.
“We believe that having this new platform will make it even easier and convenient for teachers and school personnel, throughout their working day, to make the call,” Whittington-Eskridge said Thursday.
Officials say a cumbersome web platform that previously could take upwards of 15 minutes to file a report now can be navigated within a few minutes. The streamlined platform offers a better alternative for mandated reporters who previously could get stuck playing phone tag with DCFS employees after making a hotline report, according to the agency.
At the onset of the pandemic, DCFS was fielding less than half the calls it usually does because the people who usually spot potential warning signs of abuse — counselors, social workers and teachers — simply weren’t seeing kids with schools closed.
Reports were still down overall about 18% in September compared to the same month in 2019, but reports submitted online more than doubled.
DCFS officials say that despite pandemic declines in reporting, their number of investigations actually has increased compared to last year.
Suspected abuse or neglect reports can be submitted at dcfsonlinereporting.dcfs.illinois.gov or 1-800-25-ABUSE (1-800-252-2873).