Woman says United forced infant car seat to improperly face forward in flight

United Airlines said it is reviewing an incident aboard one of its flight duringwhich awoman claims she was told to incorrectly sit her child facing forward in a car seat.

On Sunday, Cassie HutchinsBrosas shared on Facebook that she was preparing to board a flight from Denver International Airport with her 8- month- old daughter when a gate agent took issue with the use of a car seat.

She said because her daughter is only 18 pounds, she flies her in a rearfacing car seat. However, an agent told her neither she nor her daughter could stay on the flight unless they turned the car seat forward.

“They told us that the plane could not leave without us moving it, so I knew we would be kicked off if we did not comply,” she wrote in a post published on Facebook.

In a statement sent to USA TODAY, United said it was reviewing the incident. “Our customers’ safety is our top priority, sowe have already been in touch with the customer and the relevant flight staff to learn more about what happened.”

In an update to her post, Hutchins- Brosas saidUnitedwould refund her daughter’s plane ticket.

According to United’s website, passengers can use car seats so long as they conform to “all applicable FederalMotor Vehicle standards.”

A Federal Aviation Administration page on Flying With Children said any child restraint systems used on flights must be installed on a forward- facing airline seat, and placed “in the appropriate forwardor aft- facing direction as indicated on the label for the size of the child.”

Discussions over car seats on flights have increased after an adult female passenger was killed last month when she was almost sucked out of a Southwest flight. The incident ignited debate over whether children under 2 are safe to stay seated on a parent’s lap during flight.