Ver­i­zon clos­ing call cen­ters in 5 states, in­clud­ing New York

Daily Freeman (Kingston, NY) - - STATE NEWS - By Chris Carola

AL­BANY >> Ver­i­zon plans to close call cen­ters in five states, in­clud­ing its home state of New York, where the im­pend­ing loss of hun­dreds of jobs prompted the gover­nor’s of­fice to la­bel the com­pany’s move as “cor­po­rate abuse.”

The com­pany said Thurs­day a con­sol­i­da­tion of its call cen­ters will im­pact about 3,200 work­ers near Rochester and New York City; Ban­gor, Maine; Lin­coln, Ne­braska; Walling­ford and Meri­den, Con­necti­cut, and Ran­cho Cor­dova, Cal­i­for­nia.

Some 850 jobs will be lost at the two New York lo­ca­tions, in­clud­ing 600 in Hen­ri­etta, out­side Rochester.

In Cal­i­for­nia, 1,000 jobs are be­ing re­lo­cated, 700 in cus­tomer care, and 300 in tele­sales.

The other jobs in­clude 320 in Ne­braska, 200 in Maine and 550 in Con­necti­cut. Another 175 jobs at a cus­tomer ser­vice fa­cil­ity in Huntsville, Alabama, are be­ing re­lo­cated to Hanover, Mary­land, the com­pany said.

Ver­i­zon has 162,000 U.S. em­ploy­ees.

Ver­i­zon Com­mu­ni­ca­tions Inc. spokes­woman Kim Ancin said the im­pacted work­ers were no­ti­fied Wed­nes­day. All are be­ing of­fered jobs at other com­pany sites or sev­er­ance pack­ages if they de­cide not to re­lo­cate, she said.

The job losses in New York come at a time when Demo­cratic Gov. An­drew Cuomo is un­der in­creas­ing scru­tiny for his eco­nomic de­vel­op­ment ef­forts in the up­state re­gion, es­pe­cially in ar­eas of west­ern New York where the econ­omy still strug­gles.

Rich Az­zopardi, a Cuomo spokesman, called Ver­i­zon’s moves “an egre­gious ex­am­ple of cor­po­rate abuse.”

“Ver­i­zon’s neg­li­gence is as­tound­ing and as a re­sult, hard-work­ing New York­ers will lose their jobs,” he said in a state­ment.

Ancin called the Cuomo ad­min­is­tra­tion’s re­sponse to the job cuts “out of line.”

“I’m not sure what abuses he’s re­fer­ring to,” she said. “These are jobs that are stay­ing within the U.S.”

Wed­nes­day’s an­nounce­ment comes just days af­ter the com­pany con­firmed cut jobs in stores across the coun­try as it deals with in­creas­ing com­pe­ti­tion in the wire­less in­dus­try.

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