Galaxy Note 7 users face Sam­sung’s re­call

Daily Local News (West Chester, PA) - - BUSINESS - By Mae An­der­son AP Tech­nol­ogy Writer

NEW YORK » De­nial. Anger. Ac­cep­tance. Con­sumers who shelled out $850 or more for the sleek Galaxy Note 7 are mov­ing right through the stages of grief fol­low­ing Sam­sung’s re­call of smart­phones that have been catch­ing fire — and not in the good way.

Some are still us­ing the phone and bear no ill will to­ward the Korean elec­tron­ics maker, which has promised re­place­ments by next Wed­nes­day. Oth­ers have an­grily switched to Ap­ple or other phone providers. And some have gone back to older phones or are even for­go­ing us­ing a smart­phone al­to­gether.

Not get­ting warmer

“I’m not mad, but it’s a lit­tle bit ag­gra­vat­ing to have to go through the re­call,” said Philip Mont­gomery, a re­tiree in Ft. Worth, Texas. He plans to get a re­place­ment phone next week, but un­til then, he’ll keep us­ing his Note 7. He fig­ures his odds of avoid­ing fire aren’t too bad: “My phone doesn’t get as warm as my wife’s Galaxy 6 does.”

Out of 2.5 mil­lion Note 7s sold world­wide, Sam­sung has re­ceived 92 re­ports of bat­ter­ies over­heat­ing in the U.S., in­clud­ing 26 re­ports of burns and 55 of prop­erty dam­age, ac­cord­ing to the web­site of the U.S. Con­sumer Prod­uct Safety Com­mis­sion, which is­sued a for­mal re­call of the phone on Thurs­day. It said prop­erty dam­age in­cluded fires in cars and a garage. One fam­ily in St. Pe­ters­burg, Florida, said a Note 7 left charg­ing in their Jeep had caught fire, de­stroy­ing the ve­hi­cle.

The con­sumer-safety agency said own­ers of the fiery phone should power it down im­me­di­ately and stop us­ing it. That isn’t sit­ting well with every­one.

“I told some­body yes­ter­day I’m not giv­ing up my Note 7 un­til they have to pry it from my cold dead hands,” said Cathy Horne of Auburn, Ge­or­gia, who uses her phone for news, email and en­ter­tain­ment while com­mut­ing on pub­lic tran­sit. She’ll re­place the phone next week, she said, but plans to take her chances un­til then: “I love my Note 7.”

Tak­ing no chances

Then there are the risk-averse. Daniel Marchena of Lake­land, Florida, said he pow­ered down his phone and left it sit­ting on his TV stand. He feels be­trayed by Sam­sung and has jumped ship to get an Ap­ple iPhone, de­spite be­ing a gadget en­thu­si­ast

and life­long “An­droid guy.”

“I was very ex­cited about the Note7,” he said. “The screen was amaz­ing, the cam­era perfect and it was a beau­ti­fully de­signed phone.” But he thinks Sam­sung down­played the sever­ity of the bat­tery is­sue so he de­cided to make the switch.

“My wife and two young chil­dren were at risk,” he said. “Trust is something that is very hard to gain back, es­pe­cially when the

mar­ket is so com­pet­i­tive.”

Warner Crocker, in Chicago, re­turned his Note 7 last week to a T-Mo­bile store and got a re­fund. He’s tak­ing a wait-and-see ap­proach be­fore he shells out for an­other Sam­sung phone, or any phone for that mat­ter.

“I re­ally liked the Note 7 — it was a beau­ti­ful smart­phone, it had a lot of in­ter­est­ing ca­pa­bil­i­ties,” he said. “But I’m go­ing to wait and see how things shake out be­fore I go down that path again.”

Locked in

Mar­cus Nel­son, from

Tampa, Florida, ex­changed his Note 7 for a Galaxy S7 on Thurs­day after the CPSC is­sued its for­mal re­call, even though the process of re­turn­ing the phone to the Tar­get that he bought it from was “painful.”

He and his wife feel locked into Sam­sung prod­ucts be­cause they have re­lated ac­ces­sories in­clud­ing a Gear watch and ear­phones. He plans on re­turn­ing to the Note 7 — or its suc­ces­sor — once he’s cer­tain the bat­tery is­sue is fixed.

“Know­ing tech­nol­ogy, we’ll have a Note 8 be­fore they fig­ure out the 7,” he said.


A color blend­ing fea­ture of the Galaxy Note 7 is demon­strated July 28 in New York. Con­sumers who bought the Galaxy Note 7 are hav­ing a wide range of re­sponses in deal­ing with Sam­sung’s re­call of the smart­phone, which has been catch­ing fire.

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