Tenant says cold air coming in

Last month a tenant living in public housing contacted the Ombudsman for assistance.

The woman informed the Ombudsman that there are no storm windows at the home, and cold air was coming in around the windows. The woman had already contacted the Greater Dayton Premier Management (GDPM) and had not received a response.

The Ombudsman contacted the agency to inquire about the problem and learned that the houses in that development were built about 10 years ago and they do not have storm windows.

The staff person agreed to send a message to maintenance and to cover the windows with plastic.

The woman again contacted the Ombudsman to report that a member of the maintenance crew had entered the property when she was not at home. The woman’s father had purchased and installed a security system for her. Because of an application of the security system on her telephone, the woman could see that the person measured windows and made a telephone call.

The woman was not pleased that the crew member had entered the property when she was not at home.

The Ombudsman explained that the property can be entered when the purpose is for completion of a maintenance request in order to not delay the fulfillment of the request.

It took another week for the plastic to be installed because it had to be ordered.

The woman was grateful that the work was completed. a production of the Joint Office of Citizens’ Complaints, summarizes selected problems that citizens have had with government services, schools and nursing homes in the Dayton area. Contact the Ombudsman by writing to the Beerman Building, 11 W. Monument

Ave., Suite 606, Dayton 45402, or telephone 937223-4613, or by electronic mail at ombudsman@ dayton-ombudsman.org . Additionally, please “like” us on Facebook at “Dayton Ombudsman Office.”