Switch done to Ombudsman office will hurt public

I ask that the City of Dayton reconsider the decision to defund the Ombudsman office and transfer services to the Dayton Mediation Center. I offer these reasons.

I know firsthand the frustrations individuals face when trying to resolve issues regarding the care and well-being of family members. It’s frustrating because of insensitive systemic administrative practices of the caregiving institution, and worst of all, a callous or apathetic individual who’s responsible for their care.

When my sister-in-law, a Dayton resident, was serving as my mother-inlaw’s primary caregiver, she dealt with incompetency regarding her care. I immediately contacted the Ombudsman’s office, who provided us with options to pursue. The timely information was just what I needed to help my sister-in-law advocate for her mother.

I turn to the Ombudsman’s office when dealing with such matters because it’s a recognized independent agency that delivers results. My youngest brother, also a resident of Dayton, is in a long-term health facility. As I was researching institutions, I reviewed the Ombudsman’s information to check on the reputation of certain facilities — learning which facilities to avoid.

I let the administrators know that I had been in touch with the Ombudsman’s office for the facilities I visited. Their reactions and responses helped me see that the administrators realized the office’s power, influence and respect.

The Ombudsman’s office doesn’t only investigate complaints; the agency uses the data they collect about institutions to recommend and advocate for systemic practices and policies.

At least 60% of the people who contact the Ombudsman’s office are from the City of Dayton. Where will they turn?