This is Scott’s Story...

The RBA Difference (Maker)

The foundation of almost any successful business is built on its principles and then hiring people who can live up to those standards.

So, if you’re the type of person who believes in the Law of Attraction, when Renewal by Andersen Installation Manager Scott Farina was hired on the spot, it was no accident.

“RBA has the reputation I believe in. They share the same values I have and have a product that is second to none.”

After retiring from the Monroe County Sheriff’s department as a Corporal, Scott was ready for new challenges. As luck would have it, a friend alerted him to an opening at RBA.

After starting as a Service Coordinator, Scott was promoted two more times in three years and is now the Installation Manager for the Rochester area. Along the way, Scott also achieved the rare distinction of the President’s Award, issued to the employee who makes the most significant contribution to any department.

Just like the attention to detail that has earned Renewal by Andersen back-to-back years of winning the J.D. Power Award for Customer Satisfaction, Scott’s disciplined approach to ensuring a successful installation has become the backbone to his team’s success.

Scott and his team aren’t just window installers; they are difference makers.

Mr. Farina’s scope of work includes ensuring that all the pieces and parts are assigned to the appropriate jobs. He goes as far as going to job sites to ensure quality and customer satisfaction. This is the level of service that customers have come to expect. Renewal by Andersen strives to deliver delight and make a difference in every home we service. We keep our promises, set expectations, and deliver on them. Scott plays a key role in making that a reality. This is one of the reasons Renewal by Andersen of WNY consistently receives thousands of reviews on Google and is currently rated 4.8 stars out of 5.

Our relationships with our customers are defined by trust and respect. We understand that both are earned and that is reinforced by our daily interactions.

“Renewal by Andersen is such a great company because it starts at the top. Patricia Salamone (President, Renewal by Andersen of Western New York) is a great boss with a huge heart. If you have a great product and a great boss, you get a great atmosphere at work.”

And that might be the true Renewal by Andersen difference.

Learn more by calling 585-310-1481