WORLD LUXURY SPA & RESTAURANTS Awards
The World Luxury Spa Awards and World Luxury Restaurant Awards are established global organizations providing luxury spas and restaurants with recognition for world-class service excellence provided to guests. Setting the basis for service industry standards around the world, the companies pride themselves on acknowledging luxury spas and restaurants in their relevant categories during the annual voting phase. Votes are garnered through various marketing channels from guests, showcasing yet again the true value of service excellence.
Voting for the 2017 award year saw over 100,000 votes from happy customers around the globe placing their stamp of approval on their establishment of choice. “One of the most favorable ways to award service excellence is by allowing people to have their say, and hearing from the public is a popular manner in which to make a decision on where you will stay, spa or dine. An award of this stature signifies quality, service delivery and much sought after luxury. All of which have made our participants what they are today, winners in the luxury hospitality field.” says Marna Lourens, Executive Manager for the World Luxury Spa Awards. Winning participants receive awards in their respective categories on a country, regional, continent and global basis, purely from guest votes.
The 2017 grand gala celebration, the night which honors these fine establishments, took place on 22 July and was proudly hosted by the exquisite JW Marriott Hotel Hanoi. Nearly 200 participants joined the evening in anticipation of what was to come. “The most coveted award on the evening is our Global Spa and Global Restaurant of the Year Awards. Each year the task to determine these top establishments begins after voting has closed and we announce to our winners if they have been successful. We are six senior managers who take weeks to decide, as voting is not the only criteria we look at to bestow this prestigious award. A multitude of factors come in to play; brand, location, overall guest satisfaction from online reviews, services and facilities, design, and even menu offerings whether spa or restaurant. It is important to look at each establishment as an individual as well, some are on an island, some are in cities or in a desert, it is not always possible to compare apples with apples when defining luxury. This year the focus was on unique design with a touch of classy elegance, and we were as such proud to award Global Spa of the Year to Harnn Heritage Spa at Intercontinental Danang Sun Peninsula Resort, and Global Restaurant of the Year to Ithaa Undersea Restaurant at Conrad Maldives Rangali Island.” says Joanna Evans, Marketing Communications Manager for the World Luxury Awards.
The evening was as glamorous as one would expect from a JW Marriott brand hotel; a delectable 6-course fine dining menu adorned each table throughout the night and was paired with fine wines and champagne from Moët et Chandon. Entertainment included a Dragon Dance, a Vietnamese based string quartet performance by Độc Cầm - Toxic Quartet, and a local Ao Dai Dance, all of which added to the evening’s Asian flair.
“We welcome luxury establishments from around the globe to participate in these exciting awards, to proudly show the world what they have to offer in terms of luxury and service excellence.” says Linda Cooper, Executive Manager for the World Luxury Restaurant Awards.