About that chicken: A fight over fast food
Chicken sandwich wars are here to stay
Nearly two years after it began, the battle over what fast food chain has the best chicken sandwich rages on.
Carl’s Jr., Burger King and McDonald’s recently entered the fray in the so-called chicken sandwich wars, and they’re not alone.
Kentucky Fried Chicken and Wendy’s have added new chicken sandwiches to their menu, and even Taco Bell has revived its Naked Chicken Chalupa, which has a shell made with chicken meat, as a contender in combat.
“Now it’s just required that everyone have a chicken sandwich,” said marketing expert Deb Gabor, author of “Irrational Loyalty,” a book about how companies bond with consumers.
Gabor, author and founder of Sol Marketing in Texas, likened restaurant chains putting the dish on the menu to a gambler placing an ante in a poker pot to get into the game.
“It becomes kind of a table stakes thing. I think chicken sandwiches are becoming table stakes for fast food and fast casual restaurants,” she said in a phone interview.
When people talk about chicken sandwich wars, they are referring to the competition between restaurant chains that began in August 2019. That’s when Popeyes Louisiana Kitchen added a chicken sandwich to its menu that was very similar to what Chick-fil-A says its founder, Truett Cathy, created in 1964.
Chick-fil-A’s sandwich features pressure-cooked chicken atop pickle chips on a toasted, buttered bun.
Popeyes’ sandwich featured hand-battered chicken, pickle and mayonnaise on a brioche bun.
It was a direct shot across the bow at Chick-fil-A, according to Gabor, and it created a sensation. Customers ordering at restaurant counters waited more than a half hour to try it, and lines of cars stretched out of drive-thrus.
Popeyes sold out of its chicken sandwiches by the end of August and didn’t bring them back until November 2019.
The sandwich paid off in publicity as well as sales. In a 2019 blog post, Gabor wrote that Popeyes got the equivalent of more than $23 million in free publicity from the chicken wars, with customers taking sides on Facebook, Twitter and other social media.
“There was a lot of excitement about being Team Popeyes versus being Team Chick-fil-A back in the beginning — chicken sandwich wars Round 1. I think that was 100% part of it,” she said.
She said she knew people who had never been interested in Popeyes who became fans because of the perceived anti-LGBTQ stance by Chick-fil-A.
Burger King is apparently trying to reach those diners. It is promoting its new Ch’King chicken sandwiches throughout Pride Month. In a tweet, the chain said it would donate 40 cents to an LGBTQ advocacy group called Human Rights Campaign for every Ch’King sandwich sold in June, “even on Sundays.” Chick-fil-A is closed Sundays, a practice started by Cathy.
Although there isn’t much difference in many of the chicken sandwiches, they are being marketed to different audiences, according to Gabor.
Carl’s Jr. launched a campaign on OnlyFans, a subscription service known for its adult content to the extent that the New York Times called it the “paywall of porn.”
“Carl’s Jr. is an outlaw brand. They do everything in a way that runs counter to the rest of the category,” said Gabor.
“By going to OnlyFans, it’s very much what I would expect from Carl’s Jr.”
She said Popeyes goes for a wholesome family feel.
“I don’t think there’s a lot of crossover between the ideal customer of Carl’s Jr. and the ideal customer of Popeyes. A brand is a magnet, and that magnet uses its values and beliefs to attract customers who share those values and beliefs.”
Even if the hype dies down, it’s unlikely the chicken sandwiches will go away. Gabor said they’ve become standard equipment the way luxury items like automatic windows have become standard equipment on cars.
“Today’s options package become tomorrow’s standard equipment,” she observed.
Contenders in the chicken sandwich wars:
Burger King
Known for its flamegrilled Whopper burger, this chain has the same parent company as Popeyes, Restaurant Brands International. It introduced its crisp chicken sandwich, called Ch’King, on June 3.
The sandwich: Handbreaded chicken on a toasted potato bun with pickles and a sauce described as savory. The spicy chicken sandwich has what Burger King calls a spicy glaze. Both are $4.99.
Information: bk.com
Carl’s Jr.
The chain introduced its chicken sandwich May 17.
The sandwich: Handbreaded crisp chicken on a toasted potato bun with mayonnaise and a deli pickle. A version with bacon and Swiss cheese also includes tomato and lettuce. Both are $5.99.
Variation: Chicken breast served on a Belgian waffle
with maple butter sauce, available all day, for $4.49.
Information: carlsjr.com
Chick-fil-A
This Georgia chain’s slogan is, “We Didn’t Invent the Chicken, Just the Chicken Sandwich.” Chickfil-A claims it perfected it in 1964. Popeyes’ decision to take on a decades-old product launched the first round of the chicken sandwich wars in 2019.
The sandwich: Chick-filA says its recipe is a secret kept in a safe at company headquarters in Atlanta, but the sandwich has the same basic components as the others in the chicken sandwich wars. It features a seasoned chicken breast pressure-cooked in peanut oil, served with crinkle-cut pickle chips on a buttered bun ($4.45). A spicy version has a different blend of seasonings and is $4.79. Deluxe versions of both have American cheese, tomato and lettuce and cost $5.15.
Variations: Grilled chicken sandwiches are also on the menu, as are breakfast chicken biscuits.
Information: chick-fil-a. com
Farmer Boys
This Riverside-based chain added a Classic Fried Chicken Sandwich to its menu for a limited time Nov. 10, but, declaring it an instant success, made it permanent March 30.
The sandwich: Doublebattered chicken breast served on a toasted brioche bun with pickle and mayonnaise. A spicy version, the Fiery Fried Chicken Sandwich, is served with a sauce. Both are $6.29.
Information: farmerboys. com
Kentucky Fried Chicken
KFC introduced its “Best Chicken Sandwich Ever” on Jan. 7. The entrée has much in common with other crisp
chicken contenders.
The sandwich: Extra crisp chicken breast on a brioche bun with “crispier, thicker pickles” according to a news release, and mayonnaise or spicy sauce. It retails for $3.99.
Information: kfc.com
McDonald’s
Chicken sandwiches aren’t new to the fast food giant, known for its McNuggets. Earlier sandwiches included the McChicken and the Classic Chicken Sandwich from 2018. But McDonald’s did a reboot and added new crisp chicken sandwiches to its core menu Feb. 24, preceded by a drop one day earlier for fans signed up for it online. They also got a limited-edition, 7-inch vinyl record by producer Tay Keith to mark the occasion.
The sandwich: White meat chicken and crinklecut pickle on a buttered potato roll for $4.29. The spicy
version has a pepper sauce as well as the pickle and is $4.49. The deluxe version includes lettuce, tomato and mayonnaise for $4.99.
Information: mcdonald’s. com
Popeyes Louisiana Kitchen
The Miami-based chain launched its chicken sandwich Aug. 12, 2019, after a brief test in Long Beach. It created an immediate sensation, with long lines in stores and at drive-thrus nationwide. The company quickly ran through its supply and pulled the sandwich from the menu by the end of the month. It returned in November of that year.
The sandwich: Buttermilk-battered, handbreaded white meat chicken is served on a toasted bun with pickles and mayonnaise. A spicy version has Cajun spread instead of mayo. Both are $4.49.
Variation: Popeyes is testing a blackened chicken sandwich that is grilled instead of breaded.
Information: popeyes. com
Wendy’s
This Ohio-based chain got into chicken sandwiches in the 1990s and got into the social media fray during the first round of the chicken sandwich wars in 2019. But it rebooted its chicken lineup Oct. 22 with what Wendy’s website calls a “new premium fillet” and a new sandwich to showcase it.
The sandwich: The Classic Chicken Sandwich has mayonnaise, lettuce, tomato and pickle on a toasted bun for $4.99.
Variation: On Feb. 17, Wendy’s came out with a Jalapeño Popper Chicken Sandwich loaded with six slices of jalapeños, jalapeño cream cheese, bacon, and cheddar and pepper jack cheeses for $5.99.
Information: wendys. com