New types of jobs emerge as economy opens
Contact tracers, thermal scanners among high-demand positions as companies bring back workers
Thermal scanners in Utah and Maryland. Contact tracers in San Francisco. Decontamination technicians in Miami.
Meet the people needed to keep the post-COVID-19 economy running.
In the wake of a pandemic that’s put millions of Americans out of work, a new crop of jobs is emerging. Companies racing to get back to business are creating roles to keep employees and customers safe from a highly contagious virus — positions that may become even more in demand the longer time passes without a vaccine or treatment.
“There is going to be this constant experimentation with new ways of doing certain kinds of jobs,” said Guy Berger, the principal economist at job networking site LinkedIn.
These roles, of varied levels and pay grades, are unlikely to significantly offset the more than 36 million jobs that were idled in U.S. lockdowns. Still, as many furloughed employees begin to return to offices and job sites, they will encounter new coworkers with responsibilities inconceivable before the outbreak.
Nearly every industry is looking for new types of workers to prevent the virus’s spread, said Jeffrey Burnett, chief executive officer of Labor Finders, which connects industrial employers with hourly workers. He’s seeing demand for jobs such as social-distancing monitors at construction sites, entrance watchers at nursing homes and Pexiglass installers for offices.
Large companies are evaluating ways to return to work that may bring in new jobs or reposition old ones. Amazon.com Inc., for instance, plans to check the temperatures of staff and visitors to its offices when they reopen and is hiring lab workers for its own virus tests. JPMorgan Chase & Co. is considering adding elevator attendants to prevent too many people from pushing buttons, people familiar with the matter said last month. McDonald’s Corp.’s guide for its restaurants includes having an attendant manning self-serve drink stations that are open during peak hours.
“There’s going to be some behavioral shifts, but there are also going to be some skillset shifts, and we’re already starting to see that,” said Debra Thorpe, senior vice president and general manager for Americas operations at staffing company Kelly Services. Thermal scanners — temperature takers — already are among the more common roles needed, Thorpe said. Her company has placed hundreds of those jobs at workplaces that stayed open during the shutdown and anticipates thousands more once people return to offices.
One of those taking a job was Mark Scofield, 67, who screens workers entering a large retail distribution site in North Salt Lake, Utah. The retired Air Force special agent works 8 p.m. to 4 a.m., making $20 an hour. Even though his age could make him vulnerable to COVID-19, the 6-foot, 6-inch former military investigator says he’s not worried because “I haven’t been sick in years.”
Another key area is contract tracing, which could create as many as 250,000 jobs in the U.S., said Dante DeAntonio, a labor market economist with Moody’s Analytics.
His estimate is based in part on the ratio of 81 tracers per 100,000 residents utilized in Wuhan, China, where the outbreak started.
Lisa Fagundes, who was furloughed from her job as a librarian in San Francisco, took a 20-hour-a-week position as a contact tracer for the city this month. She completed a week of virtual training before she started the job, which involves tracking down everyone who has been in contact with a COVID-19 patient and alerting them they need to self-isolate.
It is a “really similar” job to being a librarian, in that she’s talking with people, said Fagundes, 42. But it’s often tough telling people they have been exposed to someone with the virus, she said.
Retailers that have been open throughout the lockdowns have already shifted workers to positions like cart wipers, door monitors and ensuring customer compliance with social distancing measures. That type of hiring is poised to accelerate, said Mathieu Stevenson, CEO of Snagajob, which helps almost half a million companies find hourly workers for open jobs.
“Phase 1 was largely repurposing existing staff,” Stevenson said. “Now as we are starting to see, as people have adjusted to the next normal, there is a dedicated ‘cart sanitizer.’ That is a distinct role they are hiring for.”
Even though there are millions of unemployed Americans, it’s not always easy to fill the roles created by the pandemic, said Patrick Beharelle, CEO of TrueBlue Inc., which helps place 700,000 workers a year. The $600 a week in supplemental unemployment from the U.S. government, combined with state unemployment, often is than the workers can make in one of the new jobs, he said. Meanwhile, the positions have their own virus risks.