Houston Chronicle

Fare frenzy:

- By Erin Mulvaney

An error made some United flights as cheap as $5 for two hours Thursday.

A Hawaiian trip for two for $20? Round-trip flights from Houston to the East or West Coast for even less?

For two hours Thursday, these deals were not too good to be true — sort of.

United Airlines, citing incorrect fare data entered into its computer system, offered $5 to $10 tickets on its website for flights around the country.

The unintended fare sale lasted from 11 a.m. to 1 p.m., before the airline shut down online booking. By then, an unknown number of sharp-eyed fliers, and many more alerted by social media and electronic message boards, had already taken advantage of the superlow rates.

Spokeswoma­n Mary Clark said afterward that incorrectl­y

entered informatio­n marked ticket prices at $0. That left only fees, which range from $5 to $10. The problem did not stem from a computer glitch, she said.

Clark said fare data are filed into its computer system on a regular basis, and that mistakes can happen when an employee drops a digit or otherwise incorrectl­y enters. She called them “rare.”

Officials were still trying to determine how many and what flights were affected by Thursday’s goof.

Airline officials shut down online bookings from 1:30 p.m. to 2:30 p.m. and asked customers to call to book reservatio­ns by telephone in the meantime.

Clark said Thursday afternoon that the airline was still deciding whether it would honor sales made before the mistake was discovered.

If United does, a lucky number of travelers saved hundreds and perhaps thousands of dollars on trips.

Social media and message boards were buzzing in real time about the opportunit­y to buy the super cheap tickets.

One Twitter user said she bought two tickets to Maui for $20. Others claimed to be paying as low as $5 per trip to travel to San Francisco, Seattle and New York City from Houston.

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