With innovation, Eagle’s Trace emerges as an industry leader

As president of the Resident Advisory Council at Eagle’s Trace, the Erickson Senior Living-managed community in west Houston, Gordon Gaecke has a unique view of how the community’s executive team managed all phases of the pandemic response.

“At the pinnacle of how they served us were the well-organized vaccination clinics on campus,” said Gaecke. “A common theme voiced by our residents was how blessed they were to live at Eagle’s Trace throughout the pandemic.”

In fact, with 92 percent of residents already receiving the vaccine, the community is looking ahead with confidence.

One year ago, when news of the pandemic swept the globe, changes at Eagle’s Trace came swiftly. The executive team acted decisively, creating new standards of operational excellence.

“Eagle’s Trace and our corporate partners at Erickson Living worked together to activate a comprehensive plan to protect the health and well-being of those who live and work at our community,” said executive director Stephen Aigner. “I’m proud of the innovation and dedication displayed by every employee involved in this effort.”

The community rolled out a concierge program, which included doorstep delivery of newspapers, packages, mail, and everyday conveniences.

Telemedicine appointments across the Erickson Living enterprise rose to 50,000 in 2020, maintaining continuity of care and same day access to on-site full-time physicians.

“From the very start we worked together across all of our communities with the simple guiding principle of preventing as many cases as possible by designing and implementing the very best infection prevention protocols,” said Matt Narrett, M.D., chief medical officer for Erickson Living.

Donna Craig, who has lived at Eagle’s Trace since it opened in 2005, said past experience has taught her the community can weather even the toughest conditions.

“I felt absolutely enormous pride in both residents and management,” said Craig. “I watched people come together. In full confidence that our management had a steady hand on the helm, I knew we were going to get through this just fine.”

As amenities and services have begun to thoughtfully reopen, activity in the sales office also increased.

“Demand is high for the Eagle’s Trace lifestyle,” said sales director Pam Burgeson. “We’ve welcomed 140 new residents since March 2020. Just like the rest of the community, our sales team adapted to meet future residents and priority list members in the manner they felt most at ease. Whether it was a traditional in-person appointment or a virtual tour, their comfort was our priority.”

The future is bright at Eagle’s Trace as the community opened a new independent living residence building this month. Named Austin Square, it brings 150 new apartments in stylish designs and an array of new amenities to the bustling campus.

“We see every day how our amazing staff is planning and working hard toward returning to the ‘normal’ way of life we’ve enjoyed living here,” said Gaecke. “We wouldn’t want to be anyplace but Eagle’s Trace.”

Comfort, quality care, and community are just a few of the hallmarks of Eagle’s Trace.

Request a brochure or schedule an appointment with the sales team at 281496-7676 to learn more.