WHAT THE EXPERT SAYS …

First, ask the employee if she understands what your expectations are. If she does, then ask these questions: Does she have the ability to do the job? Did something change in her personal or professional life that’s caused the shift? Does she have the desire to perform in the role? Are there roadblocks she needs help with? Are you giving this executive the responsibility without the authority? Did you give her autonomy? How are you helping her be successful? Sometimes, the person someone reports to—you—can be the challenge. You also have to do some self-examination.” — JIM WONG CEO, Brilliant (human resources) NO. 1,211 2016 INC. 5000 RANK 322% 3-YEAR GROWTH $27M 2015 REVENUE