Great Moments in Customer Service
2003
Zappos changes the game with its free 60-day returns policy. By year’s end, that is extended to 365 days. Source: Zappos
2013
A father whose son is having liver transplant surgery contacts Bungie, the maker of Halo. The game developer visits the boy in the hospital and gives him a custom Master Chief helmet. Source: Reddit
2016
Krystal Payne, a Starbucks barista in Leesburg, Virginia, studies American Sign Language so Ibby Piracha, a deaf customer, can have “the same experience as everyone else.” Source: Stella Connect
2017
Sixteen-year-old Carter Wilkerson tweets Wendy’s, asking how many retweets will earn him a year’s supply of chicken nuggets. #NuggsForCarter goes viral and he gets his nuggets— and Wendy’s celebrates with a $100,000 donation to the Dave Thomas Foundation for Adoption. Source: Wendy's
2019
Spectrum cable employee Rob Kinney calms a fussy toddler by holding him off and on for 45 minutes, allowing his mom to fold and put away laundry. Source: Good Morning America