How satisfied are Tulsans?

TULSA, OK – Every three years the City of Tulsa conducts a survey of residents to see how local government is measuring up when it comes to satisfying the expectations of those who live and work here. The results from this year’s survey have been tabulated, and show that Tulsans are generally pleased with how things are going in their hometown.

ENGLISH

70.1% of Tulsans said that they are “satisfied” with the overall quality of city services provided, and 28.1 percent were “very satisfied,” which is 15 points higher than when the same research was conducted in 2013.

When asked to rate Tulsa as a city that is moving in the right direction, 63% said that they were moving in the right direction, an increase of 10.3 points over the past 3 years.

Since 2013, economic development moved into the top three of importance and as a priority for city leaders to focus on, nudging out flow of traffic/getting around town, which went from #3 to #4.

Maintenance of city streets remains the number one priority in the minds of residents.

30.7% said that Tulsa was an “excellent” place to live, which is a 2.2-point improvement from 2013, and another 50.6% said that it was a “good” place to live.

The only category to drop in high satisfaction from 2013 was in perception of Tulsa as a place to raise children, going from 27.2% to 26.2% in 2016. However, overall perception in this category still increased, where 66.3% answered positively in 2013 and 70.5% answered positively this year.

The survey revealed mixed feelings about how safe Tulsans feel.

Citizens feel safer in downtown after dark and in the parks and trails systems since 2013, but a decrease occurred in their own neighborhood at day and at night.

Only 19% of respondents said they were very satisfied with how quickly police responded to emergencies, but this is an increase from 11% in 2013.

Over half of respondents said that they were satisfied with how quickly fire departments responded to emergencies with only one percent not being satisfied.

Overall satisfaction with the city’s parks and recreation was 58.5% with 21% neutral. Since 2013, more residents believe Tulsa is a more walkable and bike-friendly city. 8% more respondents were “very satisfied” with walking and biking trails.

Tulsans are much happier with trash and recycling services than they have been in the past. 75.4% of people in Tulsa said that they are satisfied with their trash collection services, which is a substantial 12-point increase over the past few years. 68.1% said they were also satisfied with their recycling service, as opposed to the 14.9% who were not satisfied, and the 17% that do not use recycling services.

One of the areas needing the most improvement is the city’s transit system. Nearly half of the residents who responded to the survey have no knowledge of Tulsa’s public transit, and of those who use the service only 26.5% said they are satisfied. Only about 17% of people asked had actually ridden the bus in Tulsa.

1771 out of roughly 400,000 Tulsa residents were included in the survey.

For the full report, visit https://www.cityoftulsa.org/media/547349/CitizenSurvey5-2316.pdf. (La Semana)