How sat­is­fied are Tul­sans?

La Semana - - FRONT PAGE / PORTADA -

TULSA, OK – Ev­ery three years the City of Tulsa con­ducts a sur­vey of res­i­dents to see how lo­cal govern­ment is mea­sur­ing up when it comes to sat­is­fy­ing the ex­pec­ta­tions of those who live and work here. The re­sults from this year’s sur­vey have been tab­u­lated, and show that Tul­sans are gen­er­ally pleased with how things are go­ing in their home­town.

ENGLISH

70.1% of Tul­sans said that they are “sat­is­fied” with the over­all qual­ity of city ser­vices pro­vided, and 28.1 per­cent were “very sat­is­fied,” which is 15 points higher than when the same research was con­ducted in 2013.

When asked to rate Tulsa as a city that is mov­ing in the right di­rec­tion, 63% said that they were mov­ing in the right di­rec­tion, an in­crease of 10.3 points over the past 3 years.

Since 2013, eco­nomic de­vel­op­ment moved into the top three of im­por­tance and as a pri­or­ity for city lead­ers to fo­cus on, nudg­ing out flow of traf­fic/get­ting around town, which went from #3 to #4.

Main­te­nance of city streets re­mains the num­ber one pri­or­ity in the minds of res­i­dents.

30.7% said that Tulsa was an “ex­cel­lent” place to live, which is a 2.2-point im­prove­ment from 2013, and an­other 50.6% said that it was a “good” place to live.

The only cat­e­gory to drop in high sat­is­fac­tion from 2013 was in per­cep­tion of Tulsa as a place to raise chil­dren, go­ing from 27.2% to 26.2% in 2016. How­ever, over­all per­cep­tion in this cat­e­gory still in­creased, where 66.3% an­swered pos­i­tively in 2013 and 70.5% an­swered pos­i­tively this year.

The sur­vey re­vealed mixed feel­ings about how safe Tul­sans feel.

Cit­i­zens feel safer in down­town af­ter dark and in the parks and trails sys­tems since 2013, but a de­crease oc­curred in their own neigh­bor­hood at day and at night.

Only 19% of re­spon­dents said they were very sat­is­fied with how quickly po­lice re­sponded to emer­gen­cies, but this is an in­crease from 11% in 2013.

Over half of re­spon­dents said that they were sat­is­fied with how quickly fire de­part­ments re­sponded to emer­gen­cies with only one per­cent not be­ing sat­is­fied.

Over­all sat­is­fac­tion with the city’s parks and recre­ation was 58.5% with 21% neu­tral. Since 2013, more res­i­dents be­lieve Tulsa is a more walk­a­ble and bike-friendly city. 8% more re­spon­dents were “very sat­is­fied” with walk­ing and bik­ing trails.

Tul­sans are much hap­pier with trash and re­cy­cling ser­vices than they have been in the past. 75.4% of peo­ple in Tulsa said that they are sat­is­fied with their trash col­lec­tion ser­vices, which is a sub­stan­tial 12-point in­crease over the past few years. 68.1% said they were also sat­is­fied with their re­cy­cling ser­vice, as op­posed to the 14.9% who were not sat­is­fied, and the 17% that do not use re­cy­cling ser­vices.

One of the ar­eas need­ing the most im­prove­ment is the city’s tran­sit sys­tem. Nearly half of the res­i­dents who re­sponded to the sur­vey have no knowl­edge of Tulsa’s pub­lic tran­sit, and of those who use the ser­vice only 26.5% said they are sat­is­fied. Only about 17% of peo­ple asked had ac­tu­ally rid­den the bus in Tulsa.

1771 out of roughly 400,000 Tulsa res­i­dents were in­cluded in the sur­vey.

For the full re­port, visit https://www.city­of­tulsa.org/me­dia/547349/Ci­ti­zenSur­vey5-2316.pdf. (La Se­m­ana)

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