Cable industry gathers at time of growing challenges
The cable industry’s top executives gathered in Los Angeles for their annual convention to show off new technologies and boast about a bright future.
“We spark the cylinders of innovation,” said Michael K. Powell, president and chief executive of the National Cable & Telecommunications Assn., in welcoming remarks. “And, to be dramatic, we help light the lamp of hope that ‘We the People’ can find solutions to the problems that plague our society.”
But underneath the hyperbole and chest pounding were worries about rising costs, cord-cutting, customer service and increased competition from newer digital platforms.
“I’m concerned we are going to reach a tipping point,” said Jerald Kent, chairman and chief executive of Suddenlink Communications, when asked about rising cable bills during the show’s opening session.
Noting rising programming costs, particularly from sports, Kent said distributors need to be able to offer “more affordable types of packages” to customers. Without that ability, customers might drop their services and the government could try to crack down on the industry, he said.
Although many pay-TV distributors offer lower price packages, they typically do not carry the most popular channels, including Walt Dis- ney Co.’s ESPN. Big programmers such as Disney and Viacom like to bundle their networks together, making it difficult for distributors to offer flexibility to customers.
ESPN Chief Executive John Skipper, who was on the same panel as Kent, refuted concerns that the cost for his network is too high.
“There is no question that we’ve created the product with the most value,” Skipper said. He also criticized those who say the majority of cable subscribers are picking up the tab for sports programming they don’t watch.
“It is a nice rhetorical device, but it’s just not a fact,” Skipper said, noting that ESPN content is often the highest rated.
Concerns about competition from Netflix, Amazon and other digital services was also a topic of conversation for executives. Cable operators benefit from new digital platforms because they can spur sales of the companies’ broadband product. But programmers are scrambling to keep up with the growing number of competitors, many of whom have deep pockets to woo talent.
“That next round of creators is opting to go to YouTube, is opting to go to Vice,” said Nancy Dubuc, president and CEO of A&E Networks, parent of A&E, History and Lifetime.
John Martin, the new chief executive of Time Warner’s Turner Broadcasting, seemed less concerned about landing talent. He noted that his company spends $4 billion a year on programming.
More pressing for Martin is the cable industry’s struggle to create an easy system for subscribers to watch content on tablets and computers when they are away from the television. The industry has an initiative called TV Everywhere designed to do just that, but consumers have been slow to embrace it.
“I don’t have TV Everywhere because I can’t figure out how to use it,” Martin said. Efforts to authenticate pay-TV subscribers so they can access programming on multiple devices are “a barrier to usage,” he added.
The issue of how heavily the Internet should be regulated also will be a topic of discussion. Powell, the industry’s chief lobbyist, made it clear where he stands in his opening remarks.
“Because the Internet is not regulated as a public utility, it grows and thrives, watered by private capital and a light regulatory touch,” Powell said. “It does not depend on the political process for its growth, or the extended droughts of public funding.”
However, Powell acknowledged that a lack of regulatory oversight shouldn’t be treated as a blank check.
“We need to keep prices reasonable and the value of our services high. We need to deliver second-to-none customer service. And we need to be good corporate citizens,” he said.