IS CUSTOMER SERVICE REPRESENTATIVE JOB RIGHT FOR YOU?

As a customer service rep, it is your job to help customers and clients with any question or concern they may have about the products and/or services provided by your employer. The specific responsibilities associated with the job can vary widely depending on the position, but may include: • Listening and responding to complaints • Verifying, correcting, and/or updating account information • Cancelling or upgrading customer accounts • Attempting to dissuade customers from canceling their service or account • Providing information about the company and its products • Assisting customers with order placement, refunds, exchanges, or delivery issues • Collecting customer contact and payment information • Addressing billing questions and concerns • Answering questions about warranties or terms and conditions of a sale or product • Handling issues surrounding product recalls • Assisting customers when a product or service does not work as expected • Offering products, services, or upgrades in a sales capacity • Generating reports for management • Identifying and escalating complex or high priority cases for resolution Job outlook

The United States Bureau of Labor Statistics projects a growth rate of 10 percent for customer service representatives between 2016 and 2024, leading to an additional 252,900 jobs within that time span. That is faster than the average growth rate for all industries, and it suggests a strong market for qualified candidates.