Shipping delays prompt last- minute Christmas shoppers to rush to stores
Extensive delays at the U. S. Postal Service have pushed millions of Americans to do the thing they swore they wouldn’t this holiday season: shop inside stores.
On Thursday, parking lots across the U. S. f illed with shoppers grabbing last- minute items after admitting to themselves that the in- transit orders they placed online days or weeks earlier might not arrive in time for Christmas.
“Christmas comes whether the Postal Service does or not,” said Simeon Siegel, analyst at BMO Capital Markets. “At the end of the day, Santa has to deliver. If that means that the Postal Service or port stoppages or any other supply bottlenecks are preventing items from getting to the tree, there’ll be a last- minute attempt to find something.”
The rush to the mall is good news for retailers, many of which are still trying to make up for the sales they lost when shut during pandemic stay- at- home orders. In- person purchases carry higher profit margins than delivered items, and shoppers are more likely to add impulse buys when gifthunting in store, boosting companies’ sales.
Americans have largely shunned in- person shopping this year to steer clear of potential exposure to the coronavirus.
Seasonal shopping started weeks earlier than usual and more of the volume moved online, resulting in Black Friday visits dropping 52% compared with a year earlier, according to data from Sensormatic Solutions. It was also down sharply over Super Saturday weekend, traditionally the last shopping surge before Christmas.
But as the Postal Service reports unprecedented volumes and large swaths of its workforce out because of COVID- 19, those packages are piling up in delivery trucks and processing plants rather than under the tree. With only about 12 hours until Christmas, some U. S. shoppers decided they had to mask up and hit the stores after all.
In an email, the Postal Service reported “historic volume” and said its 644,000 employees “continue to work diligently to address issues and remain focused on delivering the holidays and beyond for the nation.”
The delays have opened a window that retailers are mobilizing to fill. Macy’s Inc. continued to offer curbside pickup on Christmas Eve, though same- day delivery ended the previous day. Target Corp., largely viewed as a pandemic- year winner, let shoppers order as late as Thursday afternoon for curbside pickup or sameday delivery with Shipt. Target said in an email that it has seen “a surge in usage” of same- day services in the days leading up to Christmas.
“There’s surprisingly a lot of people heading out last minute,” Gabriella Santaniello, founder of retail research firm A- Line Partners, said after visiting stores near Los Angeles in the days leading up to Christmas. “Yesterday I was at one mall, and it was the busiest mall I’ve been to since pre- pandemic.”
That marks a big change from just a few days earlier, when the Super Saturday crowds never materialized. Activity during Super Saturday and Black Friday weekends was so low that Sensormatic Solutions had to revise down its foot- traffic forecast for the entire holiday season. That’s because as of Saturday, shoppers still held out hope their orders would make it.