Oops: IRS payment system suffers glitch on Tax Day

Americans who waited until the last minute to pay their federal taxes had a new problem on their hands: The IRS website was having technical difficulties.

The tax agency’s Direct Pay system, which lets people pay an estimate of taxes directly from their bank account free of charge, was down early Tuesday afternoon, hours before the midnight deadline for people to file their 2017 taxes.

Those trying to pay through this method were greeted with an error message that said: “This service is

temporarily unavailable. We are working to resolve the issue. Please come back later and try again, or you can visit the Make a Payment page for alternative payment methods. We apologize for any inconvenience.”

The IRS website also noted that “your tax payment is due although IRS Direct Pay may not be available,” so those looking to file should pay through the department’s other methods, which may include debit or credit cards and associated fees.

The tax agency issued a statement that acknowledged the problem. “Currently, certain IRS systems are experiencing technical difficulties. Taxpayers should continue filing their tax returns as they normally would.”

It is unclear what caused the problem. Acting IRS Commissioner David Kautter faced the unenviable position of alerting taxpayers and Congress to the embarrassing problem when he testified at a Tax Day hearing on Tuesday before the House Subcommittee on Healthcare, Benefits and Administrative Rules.

“On my way over here this morning, I was told that a number of IRS systems are unavailable at the moment,” Kautter said during his opening statement. “We are working to resolve this issue.”

The IRS has faced computer problems in the past, including a 2015 cyberhacking incident that potentially gained access to personal data from more than 700,000 taxpayer accounts.

The information put at risk included Social Security numbers, birth dates and other data that cyber thieves could use to impersonate a real taxpayer, file a false federal tax return and collect a refund.