SSM Health Care – St. Louis Uses Talent Acquisition as a Competitive Advantage in their Journey to Market Leadership
When SSM Health Care – St. Louis chose to partner with Pinstripe Healthcare, the goal was to use talent acquisition as a competitive advantage along their journey to market leadership.
Nearly five years later, the partnership has matured to achieve this and more. SSM Health Care – St. Louis recently celebrated their third consecutive year on the Best Places to Work in St. Louis ranking, their patient and physician satisfaction scores continue to increase year-over-year, and, more meaningfully, the people of St. Louis look to SSM as an invaluable member of the community framework.
Pinstripe Healthcare and SSM began their partnership in 2008 with the creation of the SSM Talent Acquisition Recruitment Partnership (STAR) to operate as SSM’s internal recruitment function. The team worked closely to establish processes and procedures that leveraged best practices from within and outside of the healthcare industry.
For SSM Health Care – St. Louis, the path to Best Places to Work started with the candidate, flowed through new hire satisfaction and ended with right-fit, engaged employees. The real numbers tell the true success of the partnership with Pinstripe Healthcare:
Decrease in Cost Per Hire by 66%.
Increase in Retention by 5 percentage points to 97%. Increase in Hiring Manager Satisfaction by more than
20 percentage points to 95%. Increase in Candidate Satisfaction by 17 percentage
points to 95%.
“Our partnership with Pinstripe Healthcare has made us a better organization. The STAR team is a true differentiator for us in a highly competitive market. We can see – and measure – the impact we have had on those we serve in the community, and for that we are most proud.”
Debbie Walkenhorst Regional Vice President of Human Resources SSM Health Care - St. Louis