SSM Health Care – St. Louis Uses Ta­lent Ac­qui­si­tion as a Com­pet­i­tive Ad­van­tage in their Jour­ney to Mar­ket Lead­er­ship

Modern Healthcare - - PERSPECTIVES -

When SSM Health Care – St. Louis chose to part­ner with Pin­stripe Health­care, the goal was to use ta­lent ac­qui­si­tion as a com­pet­i­tive ad­van­tage along their jour­ney to mar­ket lead­er­ship.

Nearly five years later, the part­ner­ship has ma­tured to achieve this and more. SSM Health Care – St. Louis re­cently cel­e­brated their third con­sec­u­tive year on the Best Places to Work in St. Louis rank­ing, their pa­tient and physi­cian sat­is­fac­tion scores con­tinue to in­crease year-over-year, and, more mean­ing­fully, the peo­ple of St. Louis look to SSM as an in­valu­able mem­ber of the com­mu­nity frame­work.

Pin­stripe Health­care and SSM be­gan their part­ner­ship in 2008 with the cre­ation of the SSM Ta­lent Ac­qui­si­tion Re­cruit­ment Part­ner­ship (STAR) to op­er­ate as SSM’s in­ter­nal re­cruit­ment func­tion. The team worked closely to estab­lish pro­cesses and pro­ce­dures that lever­aged best prac­tices from within and out­side of the health­care in­dus­try.

For SSM Health Care – St. Louis, the path to Best Places to Work started with the can­di­date, flowed through new hire sat­is­fac­tion and ended with right-fit, en­gaged em­ploy­ees. The real num­bers tell the true suc­cess of the part­ner­ship with Pin­stripe Health­care:

De­crease in Cost Per Hire by 66%.

In­crease in Re­ten­tion by 5 per­cent­age points to 97%. In­crease in Hir­ing Man­ager Sat­is­fac­tion by more than

20 per­cent­age points to 95%. In­crease in Can­di­date Sat­is­fac­tion by 17 per­cent­age

points to 95%.

“Our part­ner­ship with Pin­stripe Health­care has made us a bet­ter or­ga­ni­za­tion. The STAR team is a true dif­fer­en­tia­tor for us in a highly com­pet­i­tive mar­ket. We can see – and mea­sure – the impact we have had on those we serve in the com­mu­nity, and for that we are most proud.”

Deb­bie Walkenhorst Re­gional Vice Pres­i­dent of Hu­man Re­sources SSM Health Care - St. Louis

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