Cutting-edge Strategies and a Focus on Talent Deliver Substantial Business Outcomes
Whether your goal is to discover new ways to do more with less by applying Lean principles, integrate innovative ideas that no one else is doing inside or outside the industry or standardizing processes across your system, health care organizations must become more cutting-edge today than ever. To be the best, you must push the envelope – focus on the right things in order to realize your business outcomes, retain a talented workforce and be a change-agent for the patient experience.
One way Bon Secours St. Mary’s Hospital has improved retention and engagement is through implementing Stay Interviews as part of their Accountability Framework – a benchmarkable process which involves a five-step lens on retaining and engaging top talent within the organization, including tactics around: Motivation, Responsibility, Useful Tools, Measurement, and Rewards and Consequences.
Bon Secours Health System has taken innovative approaches to standardizing their selection process across their entire system, as well as applied some very unique ideas to enliven their culture and engage employees. Bon Secours Richmond Health System and Talent Plus began a partnership in 2008 with a specific goal – implement a better selection tool for front-line employees. One month later, new talent assessments were in place, and today, the entire system is now using Talent Plus’ Clinical and Non-Clinical Health Care Professional Talent Online Assessments for candidates applying for jobs at the front-line level – standardizing their selection process and measuring outcomes.
St. Mary’s Hospital has reduced their overall turnover by
48% since 2005 and Bon Secours Richmond Health System has reduced their first-year turnover by 76.3% in only three years and improved engagement scores by
44%, both attributing their success to a focus on talent and innovation, selecting more people like their very best and building an organization committed to “good help” and improving the patient experience.
“Every employee at St. Mary’s is important to our mission of providing ’good help’ to those in need. Our recruitment process ensures that we hire top candidates for jobs at all levels of the organization. We hire for expertise, and also place particular consideration on whether candidates will serve as good ambassadors for our hospital.”
Toni Ardabell, CEO Bon Secours St. Mary’s Hospital Richmond, Virginia