It’s video on de­mand for trans­la­tion ser­vices at hos­pi­tals

Modern Healthcare - - NEWS -

While the re­cent ar­ti­cle “Lost in Trans­la­tion?” (Jan. 14, p. 12) high­lights the draw­backs of tele­phone in­ter­pre­ta­tion in health­care, it fails to men­tion the pop­u­lar tech­no­log­i­cal ad­vance­ments in in­ter­pre­ta­tion ser­vices that hos­pi­tals are lev­er­ag­ing to en­hance safety and pro­vide pa­tients with high-qual­ity, com­pas­sion­ate care.

Across the coun­try, tra­di­tional phone-only ser­vices are now be­ing re­placed by more com­pre­hen­sive video in­ter­pre­ta­tion sys­tems. Hos­pi­tals in the greater Chicago area are us­ing the Illi­nois Video In­ter­preter Net­work, an ad­vanced video in­ter­pre­ta­tion plat­form launched by the Met­ro­pol­i­tan Chicago Health­care Coun­cil in 2008. In less than a minute, a health­care provider can ac­cess Amer­i­can Sign Lan­guage and for­eign lan­guage in­ter­preters in up to 180 lan­guages via video or au­dio, 24 hours a day, 365 days a year. The sys­tem uses call­cen­ter tech­nol­ogy to con­nect in­ter­preters with pa­tients, us­ing por­ta­ble video de­vices. In 2012, iPads were in­cor­po­rated in the IVIN sys­tem, giv­ing providers greater flex­i­bil­ity and ac­cess to in­ter­preters.

By open­ing com­mu­ni­ca­tion chan­nels through newer tech­no­log­i­cal sys­tems, re­mote in­ter­preters play a crit­i­cal role in en­hanc­ing pa­tient safety and pos­i­tive out­comes.

Kevin Scan­lan CEO, Met­ro­pol­i­tan Chicago Health­care Coun­cil


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