Strengthening Customer Relationships:

How Medical Identity Protection Tools Deliver Added Value

The problem of medical identity theft is widespread. About $65 billion in improper Medicare and Medicaid payments were distributed in 2011 alone. A growing concern for many consumers is the security of their personal health data. With the transition to electronic health records and other digital platforms, sensitive healthcare information leaks have the potential to put an even greater number of consumers at risk. Organizations that offer identity protection solutions will be in a position to form the long-lasting relationships that drive customer satisfaction and stable revenue growth.

Consumers trust health organizations and benefit providers with their most sensitive personal information. By offering a comprehensive identity theft management service that provides security for the full life cycle of care, healthcare industry leaders can build a reputation for proactively protecting that confidential information and responding to consumer needs.

Medical identity theft protection products and services such as IDentity Theft 911’s LifeStages and FraudScout offer comprehensive protection and resolution tools that are effective in today’s quickly evolving threat landscape. Only 10 percent of victims reported they have been able to completely resolve the consequences of medical identity theft1. A proactive, robust offering that helps consumers prevent and detect criminal behavior in its earliest stages is a must.

“Only 10 percent of victims reported they have been able to completely resolve the consequences of medical identity theft1. A proactive, robust offering that helps consumers prevent and detect criminal behavior in its earliest stages is a must.”