Breaking Down Silos to Drive Operational Improvement

Changing business metrics bring a sense of urgency to improve financial wellness and prepare for a fee-for-value environment. San Antonio-based University Health System calculated the market environment and identified a need for significant reduction in operating expense. The publicly owned health system, which includes an academic medical center and large network of outpatient health centers, initially followed the traditional path of looking at individual cost reduction categories, including better supply pricing. It was quickly identified, however, that approach would only achieve a portion of goals. For long-term success, multiple performance improvement initiatives were necessary—to reduce supply costs, improve operational and clinical delivery processes and revenue cycle management.

University Health System realized that they needed to holistically manage and implement transformation across the enterprise—operations, finance and culture—in order to strengthen the fiscal health of the system and its ability to serve the needs of the community. Learn how University Health System:

● achieved $23 million in cost savings and $14 million in accelerated cash flow

● decreased average length of stay

● reduced accounts receivable days

“MedAssets didn’t leave any stone unturned. They heard our message that we needed help, and were very clear about the level of commitment they would bring every step of the way. We have a comprehensive solution to achieve our savings goals and look forward to building upon the progress we already have accomplished together.”

Christian Vasquez, Executive Vice President and Chief Operating Officer University Health System