Con­fer­ence to fo­cus on tech­nol­ogy cre­at­ing value for pa­tients, providers

Modern Healthcare - - THE WEEK AHEAD - —Dar­ius Tahir

As providers in­creas­ingly strug­gle with how to hu­man­ize tech­nol­ogy, the timely topic will be cov­ered at a con­fer­ence June 9-10 in Asheville, N.C., spon­sored by lo­cal hospi­tal sys­tem Mis­sion Health.

Dr. Wil­liam Maples, Mis­sion Health’s chief qual­ity of­fi­cer, said poorly de­signed tech­nol­ogy tools have led to em­ployee burnout and a lack of joy at work. His boss agrees. Tech­nol­ogy that is bet­ter in­te­grated into the clin­i­cal work­flow could cre­ate value for pa­tients and providers alike. “This is a hid­den prob­lem,” said Dr. Ron­ald Paulus, Mis­sion Health’s CEO.

One area where health­care tech­nol­ogy isn’t yet well-adapted for hu­man use is alarms and alerts, which pro­duce em­ployee fa­tigue from too many false alarms. But prob­lems also arise when there is a lack of needed ac­tion by staffers when there is no alarm. “We can some­times have a false sense of as­sur­ance,” Maples said.

Paulus wants to bring in­vestors, en­trepreneurs, providers and pa­tients to­gether to come up with bet­ter de­signs. “It’s go­ing to in­crease the adop­tion, use-rate and value added of their prod­uct,” he said.

For now, he wor­ries about the dan­gers of dis­trac­tion from too much data, as providers are inun­dated with pa­tient in­for­ma­tion trans­mit­ted by home-mon­i­tor­ing de­vices. “It’s next to im­pos­si­ble (to man­age) with­out ap­pro­pri­ate fil­ter­ing, triag­ing and com­mu­ni­ca­tion,” Paulus said.

Augmedix, a startup com­pany in­te­grat­ing elec­tronic health records with Google Glass, will be one of the con­fer­ence pre­sen­ters. Co-founder Pelu Tran said his firm’s vi­sion is that “tech­nol­ogy should be un­ob­tru­sive; it shouldn’t dis­rupt the pa­tient ex­pe­ri­ence.”

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