Cre­at­ing a cul­ture of high per­for­mance

Modern Healthcare - - BEST PLACES TO WORK - Quint Studer Founder The Studer Group

Cre­at­ing a cul­ture of high per­for­mance re­quires solid

lead­er­ship. While our in­dus­try has al­ways dealt with change, the en­vi­ron­ment we’re nav­i­gat­ing now re­quires change at a new level. Lead­ers to­day re­quire a new set of skills and an in­creased level of ur­gency.

The truth is, the great majority of lead­ers work very hard and are ded­i­cated to their job. They also have a strong de­sire to im­prove their skill sets to nav­i­gate th­ese chang­ing times. Or­ga­ni­za­tions that ded­i­cate valu­able time to leader de­vel­op­ment find their lead­ers to be bet­ter equipped and pre­pared to man­age change while keep­ing staff en­gaged and build­ing great places to work.

When the skill sets of lead­ers im­prove, so does im­prove­ment in or­ga­ni­za­tional out­comes.

I have learned many lead­er­ship lessons along the way— some easy and some more dif­fi­cult. Many of th­ese lessons have been the driv­ing force that moved me along the jour­ney. With that in mind, there are 11 lead­er­ship tips I have gath­ered and would like to share:

Don’t re­act to gen­er­al­i­ties.

Re­quire in­di­vid­u­als to carry their own mes­sage, not some­one else’s mes­sage.

Ask clar­i­fy­ing ques­tions prior to pro­vid­ing an­swers.

Don’t say, “I al­ready thought of that. I’m ahead of you.”

Ask peo­ple to clar­ify com­mu­ni­ca­tion by ask­ing them to com­mu­ni­cate back what they heard.

Don’t have con­tempt prior to in­ves­ti­ga­tion (Her­bert Spencer).

Your job is to take things off your leader’s to-do list, not to put things on it.

Bring three times the num­ber of good things com­pared to the num­ber of prob­lems.

Cre­ate a re­la­tion­ship with your boss where he or she sees you as a “con­sider-it-done” per­son.

Let in­di­vid­u­als know that com­mu­ni­ca­tions were re­ceived.

Let your lead­ers know if you’re go­ing to miss a time­line.

Get to them be­fore they have to ask.

As we look to cre­ate high-per­for­mance cul­tures, re­mem­ber the im­por­tance of leader de­vel­op­ment. Ef­fec­tive lead­ers are es­sen­tial to de­vel­op­ing and sus­tain­ing places where peo­ple want to work.

Th­ese tips can be im­ple­mented im­me­di­ately to start the process of pos­i­tive change. It’s in­cred­i­ble what lead­ers can ac­com­plish when given the skills nec­es­sary for suc­cess in any lead­er­ship role.

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