What makes a CXO suc­cess­ful?

Modern Healthcare - - NEWS -

Driv­ers of suc­cess

Strong, vis­i­ble support “from the top” 62%

Hav­ing clin­i­cal man­agers who vis­i­bly support pa­tient ex­pe­ri­ence ef­forts 55%

For­mal­ized process re­view and im­prove­ment fo­cused on pa­tient ex­pe­ri­ence 44%

For­mal pa­tient ex­pe­ri­ence struc­ture or role 30%

On­go­ing “in­ter­nal com­mu­ni­ca­tions” path 25%


Lead­ers ap­pointed to drive pa­tient ex­pe­ri­ence pulled in too many di­rec­tions 48%

Other or­ga­ni­za­tional pri­or­i­ties re­duce em­pha­sis on pa­tient ex­pe­ri­ence 46%

Gen­eral cul­tural re­sis­tance to do­ing things dif­fer­ently 42%

Lack of support from physi­cians 29%

Lack of suf­fi­cient bud­get or other nec­es­sary re­sources 26%

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