What makes a CXO successful?

Drivers of success

Strong, visible support “from the top” 62%

Having clinical managers who visibly support patient experience efforts 55%

Formalized process review and improvement focused on patient experience 44%

Formal patient experience structure or role 30%

Ongoing “internal communications” path 25%

Roadblocks

Leaders appointed to drive patient experience pulled in too many directions 48%

Other organizational priorities reduce emphasis on patient experience 46%

General cultural resistance to doing things differently 42%

Lack of support from physicians 29%

Lack of sufficient budget or other necessary resources 26%